Ratings based on 479 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I will not be referring anyone to the courtyard in Mazatlan nor I would stay there ever. I was treated very poorly since the minute I arrived. First they wanted to charge me again after I had already paid at Expedia. Then I asked if I could get a higher floor since it was to noisy they said that there were no rooms with a king in any floor above the 4th floor that I would have to pay additional to stay in a two queen bed. Then my sister comes to visit me they immediately tell me that she can’t go anywhere in the hotel except to the lobby, I tried to explain that she will not stay she lives there and is just visiting me. Then my husband and I decide to use the pool and went in with a backpack and another person comes and tells us that we can’t bring any food to the pool, we had our personal items only. It really was very embarrassing and very ludicrous. I could not believe how we were treated the employees are in need of training in customer service they are very rude and condescending it was awful. If it wasn’t that I had already paid I would have not stayed there. I felt disrespected and embarrassed.
I hope this will give you an idea that something is happening here Marriott I am also a member of the Bonvoy. No amount of confort, decor, or prestige is enough to ignore your poor service when it comes to customer service.
Thank you,
Sophia
by A verified traveler
Posted 2 Jun 2024
Our stay at this hotel wasn’t at all what we were expecting for the price that we paid high price. Tiny bugs in room especially in restroom never had enough toiletries always having to ask for for a third towel when we reserved for 3 and no shampoos conditioner or bath soap always having to ask for enough of these products. Buffet at hotel isn’t great only the lady that cooks the eggs everything else is cold and gross yogurt is ok and some fruits and breads not at all great also for the big price you pay for the buffet. Pool area is nice but we found a colored condom one day told the personal outdoors but obviously didn’t do anything the thing was still there the following day so gross. They do check that you have your bracelet on at all times . I asked to be woken up at 4:30 am just incase my alarm didn’t go off to go to airport the day we were leaving, and no call wow terrible service I mean terrible they don’t care just take your money. I have been in Marriotts before and believe me they don’t compare to this one not one bit sorry but we won’t stay there again
Comment from Hotel Management
4 Jun 2024 by Courtyard Mazatlan Beach Resort, Hotel Management
Dear Jose,On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Restaurant team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback.Sincerely, Courtyard Mazatlan Beach Resort
by A verified traveler
Posted 29 May 2024
Our bellman was excellent and friendly, explained the room when he delivered our luggage. Check in staff, Lidia, was also friendly and accommodating. The big downside was the construction that began across the street before 6:30am. After calling front desk due to the loud continuous Jack hammer pounding, front desk simply said there was no construction. Nothing more was done. Upon check out, no mention of the noise or follow up. When I brought up the issue again, check out front desk staff simply said he will let the supervisor know. Being able to sleep soundly while on vacation is a basic requirement. Being woken up at 6:30am to jack hammer for hours is not what we expected. While I understand the property can not control what time others begin construction, I would have appreciate a follow up or acknowledgment from management of the loud disturbance. Rather than being told there was no construction on both occasions of my reporting. I have videos showing how loud the jack hammer was inside of my room.
Comment from Hotel Management
29 May 2024 by Courtyard by Marriott Mazatlan Beach Resort, Hotel Management
Dear Tony,On behalf of the entire hotel team, I want to thank you for sharing about experience at Courtyard Mazatlan Beach Resort. We have shared your comments with the Front Desk team to take the necessary steps to solve the issue pointed. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!Sincerely,
by A verified traveler
Posted 28 May 2024
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Comment from Hotel Management
28 May 2024 by Courtyard Mazatlán Beach Resort, Hotel Management
Dear Dennis,On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlán Beach Resort
by A verified traveler
Posted 25 May 2024
The best hotel to stay in mazatlan
Comment from Hotel Management
27 May 2024 by Courtyard Mazatlán Beach Resort, Hotel Management
Dear Hector,On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlán Beach Resort
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
24 May 2024 by Courtyard by Marriott Mazatlán Beach Resort, Hotel Management
Estimado Ruben:En nombre de todo el equipo del hotel, quiero agradecerle por compartir su experiencia en Courtyard Mazatlán Beach Resort. Estamos muy contentos de leer que hemos cubierto con éxito todos los servicios que recibió. Para nosotros es muy importante conocer sus observaciones para mantener la motivación de ofrecer el servicio que usted y todos nuestros huéspedes se merecen.Gracias por su preferencia y por favor denos la oportunidad de servirle nuevamente en su próxima visita a Mazatlán.Sinceramente,Courtyard by Marriott Mazatlán Beach Resort!
by A verified traveler
Posted 21 May 2024
nice hotel
Comment from Hotel Management
22 May 2024 by Courtyard Mazatlán Beach Resort, Hotel Management
Dear Reyzel,On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlán Beach Resort
by A verified traveler
Posted 20 May 2024
People was very friendly. Hotel very clean and all places walking distance..
Comment from Hotel Management
22 May 2024 by Courtyard by Marriott Mazatlan Beach Resort, Hotel Management
Dear Miguel:On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.Sincerely!Courtyard by Marriott Mazatlan Beach Resort!
by A verified traveler
Posted 20 May 2024
We really enjoyed our stay here. It’s doesn’t get much better than this. The staff and the property were amazing! However, the only downside of this place is they close the pool at 8 PM. For that reason alone I may not consider staying there again. If that doesn’t bother you then this place is a 10/10.
Comment from Hotel Management
22 May 2024 by Courtyard Mazatlán Beach Resort, Hotel Management
Dear Daniel,On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Courtyard Mazatlán Beach Resort
by A verified traveler
Posted 18 May 2024
Great pool! Chill vibes great service
Comment from Hotel Management
21 May 2024 by Courtyard by Marriott Mazatlan Beach Resort, Hotel Management
Dear Oscar.On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.Sincerely!Courtyard by Marriott Mazatlan Beach Resort!
