Ratings based on 757 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 21 May 2024
Amazing place to stay!
by A verified traveler
Posted 13 May 2024
They need to fix the Bathroom door on room 631 Water gets out when taking showers even with it’s door closed.
by A verified traveler
Posted 8 May 2024
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by The Westin Camino Real Guatemala , Hotel Management
Estimado Manuel,Gracias por su visita. Nos gustaría conocer más la razón por la cual su experiencia no fue satisfactoria. Estaremos atentos a sus comentarios los cuales nos ayudan a mejorar.
by A verified traveler
Posted 26 Apr 2024
The staff was amazing!!
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Hugo, We are glad to know that you enjoyed your stay and the good service of our staff. We hope you will visit us soon. You will always be welcome.
by A verified traveler
Posted 26 Apr 2024
Me gusto el detalle de glovos y un pastel en mi cumpleaños .. att. Mario Quinonez
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Estimado Sr. Quinonez. Gracias por darnos la oportunidad de celebrar un día importante con usted, al mismo tiempo gracias por tomarse el tiempo en llenar la encuesta, nos da mucho gusto saber que ha disfrutado de las amenidades y servicio del hotel.Esperamos verlo pronto!
by A verified traveler from Downey
Posted 22 Apr 2024
The location is next to a casino and bars. Very noisy on The weekend. The staff at the front desk were not friendly and they took too long to give us the room. Parking is another issue. Being such a recognized hotel chain should have a better parking service. The ticket control system is poor and also the people at front are not doing a good job activating the paper cards they use for parking. We have to go back twice to get the ticket validated to be able to get out of the parking facility, still did not worked. The guy at the door ended up opening the gate so we can get out. Horrible! this happens all the time we were exiting the parking lot. Never go back tho this hotel!
Comment from Hotel Management
3 May 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Sonia, Thank you for taking the time to share your feedback with us. We deeply apologize for the inconveniences you experienced during your recent stay at our hotel.We understand that the noise from the nearby casino and bars could have disrupted your stay, and we sincerely apologize for any inconvenience this may have caused. Additionally, we regret to hear about the challenges you encountered with our front desk staff and parking services. Providing efficient and friendly service is a top priority for us, and we are disappointed to learn that we fell short of your expectations in this regard. Rest assured, we will address these issues with our team to ensure that similar situations are avoided in the future.We truly value your feedback, as it helps us identify areas for improvement. We hope that you will reconsider staying with us in the future, as we would welcome the opportunity to regain your trust and provide you with the exceptional experience that you deserve.Sincerely,
by A verified traveler
Posted 20 Apr 2024
This was great for my family! Staff was friendly and helpful.
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Tiffany,Thank you for your visit and comments, we are glad to hear you enjoyed your stay and look forward to welcome you soon again.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
3 May 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Abby, Thank you for your visit and feedback. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
27 Apr 2024 by The Westin Camino Real Guatemala , Hotel Management
Dear Abby,Thank you for your visit and feedback. We are glad you enjoyed your stay with us.
