Ratings based on 14 Verified Reviews
3.7 Room cleanliness
4.4 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tumbaco - Quito
Posted 28 Jan 2024
Very nice and welcoming staff in all areas. Good food. There is a nice looking pool, but I never used it. Fair internet connection for Ethiopia.
Price - value is correct. The garden is very nice. You can observe monheys and many types of birds. There is access to the lake shore walk way, which is quite nice. They offer nice boat tours in the lake. This time I was not able to do, but I will probably next time. For sure I will come back. Beds are very good. Also, all found clean, however there are always coming in some ants from the gardens, what may be uncomfortable for some people. There is given free bottled drinking water every day. Housekeeping is done nicely every day. The only thing they may improve. Rusty water come out on hand wash and shower, it smells metallic rusty and has a yellow colour, probably rusted tank. Also, it would be nice to get in every room a good mosquito net installed fix as standard. Now you have to ask for it. I would suggest to sacrify one of the guest rooms in the garden to install the massage room there, just to be able to have a nicer place for this. It's definitely the best hotel option in Ziway. I will come back again.
by A verified traveler from Den Haag
Posted 24 Dec 2022
As I have visited the hotel several times already, I was welcomed home by the staff, they received me with open arms and made my stay very nice again. Always in for a chat and a smile was always given. The place allows for some strolling outside to the lakeside, enjoy a drink on the terras and the food is taste. Internet is stable and available on the compound. In for coffee? Ask for the local "buna" or coffee and you will be teated with a delight.
Comment from Hotel Management
16 Jan 2023 by Central Reservation Agent , Hotel Management
Dear LeenGreetings From Haile Hotels and Resorts Thank you for precious time to make a post-stay review on our Resort.we are glad you felt that way, providing a memorable experience will always be our priority. Hoping to have you here back again. Sincerely Abenezer T
by A verified traveler from Den Haag
Posted 29 Aug 2022
The rooms are good, I had a spacious room and the bed was adequate, where the mattress was soft. The resort has a nice garden to stroll through, good gym and nice pool. The breakfast is typical Ethiopian and serves you county’s delights in abundance. The staff is great and certainly a place to go back too.
Comment from Hotel Management
29 Aug 2022 by Central Reservation Agent , Hotel Management
Dear Guest Greetings From Haile Hotels and ResortsThank you for taking your time to make a review on our resort we are delighted you had a wonderful time during your stay, we are looking forward to have you back again.Sincerely Abenezer Taeme
by A verified traveler
Posted 7 Mar 2022
The property needs a lot of work.
Comment from Hotel Management
10 Mar 2022 by Frehiwot Fekadu, Sales and Marketing Coordinator , Hotel Management
Dear Guest,
Greetings from Haile Hotels and Resort
Thank you for taking the time to review our resort; while we are still in the early stages of development, a few of the resort facilities will need to be improved, and we will take corrective action to address this. its our pleasure to serve you here our resort, we hope to see you again on your next time trip.
With hospitality regards
by A verified traveler
Reservation not honored
Posted 23 Feb 2020 on HotelsWe arrived at night at the hotel and they didn’t have our pre-paid reservation in their computer. So they gave us a lesser room at a higher rate. A wedding was blasting until 11pm right outside our door and there were mosquitoes inside our mosquito net. We were surprised that the quality of this chain hotel was so much lower here than in Awassa, where we stayed the night before.
by A verified traveler
Posted 7 Jul 2019
Stayed in the Garden rooms, & while the rooms are nice, there are no windows that can be opened except the patio door, which is open to the front. I prefer the rooms in the main building, where widows can be opened.
Comment from Hotel Management
12 Jul 2019 by Frehiwot F, Group central reservation agent , Hotel Management
Dear Guest ,
Greetings from haile hotels and resorts
we would like to thank you very much for sparing your precious time & gave us your sincere comments about our service during your stay here with us. Your comments will always help us to serve you and all of our guests better in the future.
by A verified traveler
Posted 21 Apr 2019
Getting a bit tired and rough around the edges - staff not super friendly but OK - flies buzzing around the breakfast buffet food (in fact quite a few flies buzzing around Ziway) - rude pool and gym 'manager' shouting instructions to all guests. Positives: swimming pool, boat trip was fun to escape and see hippos. Generally Langano area is much nicer than Ziway. Same price as Sabana Beach resort yet Sabana Beach is idyllic.
Comment from Hotel Management
3 May 2019 by Frehiwot F, , Hotel Management
Dear Guest Thank you for taking time to comment on your stay with us. We appreciate all our guests’ feedback, as it is through constructive comments that we are able to continually improve our services and facilities for our guests. We are really sorry to hear about for all the problems you faced with our Services gym manager and will take corrective action immediately to ensure that such incidences do not continue to reoccur. We assure that this is not our standard of service delivery and the standard should have been adhered to.
by A verified traveler
Brilliant spot with excellent staff
Posted 6 Jan 2019 on HotelsThe place is a bit hard to reach from city centre but once you are in, every equipment caters all your comfort. A tiny gym and sauna room are inviting as well as the broad and spacious swimming pool.
Room with lake view is superb as you can enjoy the sunrise from your window.
Staff is really assistant and informative plus friendly. Bell boy offered to change my normal room to the room with lake view at no extra charge.
Traditional Coffee shop is next to the lobby and you pay for only 10 birr.
Overall, I do love the place.
It's a really nice resort I've ever stayed at affordable price.
I truly recommend the place.
Comment from Hotel Management
12 Jan 2019 by Yemsrach L, , Hotel Management
Dear Guest,
Greetings from Haile Hotels & Resorts,
This is kindly to thank you for giving your precious time and feed us your constructive comment, which helps us to strive more for the best. If this is not bothering you, please notify us on trip advisor as well which is so helpful.
Hospitality Regards,
Yemsrach L,
Online Marketing & Office Coordinator
by A verified traveler
Posted 7 Aug 2017 on Hotels
It was a good stay. The workers didn't speak good English so communication is frustrating. The room was good and the workers try very hard to make you happy. Not top of the line but good.
Comment from Hotel Management
14 Aug 2017
we would like to thank you very much for sparing your precious time & gave us your sincere comments about our service during your stay here with us. Your comments will always help us to serve you and all of our guests better in the future. All the feed backs that you have given us about our resort staffs communication skill, we promise we will take immediate attention. we would like to sincerely ask you an apology for the inconvenience happened to you. we would be very happy to see you again on your next visit to Haile Resort Ziway.
All the management & the fellow associates are really very happy & thankful to you.
We continue to be committed to provide you and all our guests with the highest standard of service.
Looking forward to having you here at our Resort again !
by A verified traveler from Berlin
Posted 18 Oct 2019
Hervorzuheben ist die Freundlichkeit des gesamten Personals, allen voran der Manager, der zu jeder Zeit hilfreich zur Seite stand. Die Lage des Haile Resort kann besser nicht sein. Naturfreunde kommen voll auf ihre Kosten.
Comment from Hotel Management
23 Oct 2019 by Frehiwot F, , Hotel Management
Dear Guest Thank you for taking your precious time to give a comment on your stay with us. We appreciate all our guests’ feedback and suggestion, as it is through constructive comments that we are able to continually improve our services and facilities for our guests.
