Ratings based on 407 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2021 on Hotels
by A verified traveler
Great View and location, bad everything else.
Posted 11 Mar 2021 on HotelsOur stay was pretty good, except there was dead ladybugs all over the balcony and inside the door. The wifi was terrible, .8 of a megabyte was the highest we saw. The room had damage to furniture and was, the closet door was just hanging with a broken track. The pool had someone's wig hair chunks floating in it and some food that wasn't cleaned up. There would be water hoses in the pool and in the jacuzzi left on the it would over fill the jacuzzi and it was ice cold and same with the pool. During that time the pool was not enjoyable to swim due to how cold it was. we had to notify staff multiple times that they forgot the hose on and they would apologize and turn it off but then we would have to wait around 6 hours for it to heat up to bearable temperatures to even swim which would only allow us about an hour or 2 of swim time before the pool closed.
Comment from Hotel Management
16 Mar 2021 by General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Nice family friendly resort
Posted 3 Mar 2021 on HotelsThe lobby area was beautiful. My room view was amazing. The room was newer (fixtures) but cleaning was minimal. Basic surfaces had not been wiped down at all or well. The pool area was nice and very spacious. The hot tub was also nice. I did not observe any staff cleaning these areas though. Nice place for a family, would stay here again just come with clorax wipes and water shoes.
Comment from Hotel Management
4 Mar 2021 by General Manager, Hotel Management
Thank you for completing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 23 Feb 2021 on Travelocity
Comment from Hotel Management
9 Mar 2021 by General Manager, Hotel Management
Thank you for rating your stay with us. We hope to welcome you back soon.
Thank you for choosing the Illinois Beach Hotel.
by A verified traveler
Posted 20 Feb 2021 on Hotels
Comment from Hotel Management
22 Feb 2021 by General Manager, Hotel Management
Thank you for the excellent score regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
Thank you for choosing the Illinois Beach Hotel.
by A verified traveler
Posted 16 Feb 2021 on Hotels
Comment from Hotel Management
16 Feb 2021 by General Manager, Hotel Management
Thank you for writing a review regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
by A verified traveler
Posted 16 Feb 2021
Comment from Hotel Management
4 Mar 2021 by General Manager, Hotel Management
Thank you for rating your recent stay. We appreciate your business and hope that you will return.
by A verified traveler
Almost Perfect
Posted 16 Feb 2021 on HotelsIt was fine no issue. It would be great if they kepr restaurant menus on site.
Comment from Hotel Management
16 Feb 2021 by General Manager, Hotel Management
Thank you for writing a review regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 9 Feb 2021
We chose this place for a romantic overnight. Unfortunately, the room that we chose was an adjoining room with a chatty kid next door. We were very happy that the concierge accommodated our request for a room change. Once that was settled, we enjoyed the clean room and woke up to an amazing view of the sunrise over Lake Michigan.
Comment from Hotel Management
11 Feb 2021 by General Manager, Hotel Management
Thank you for the 5 star review, we are pleased to hear you enjoyed your stay and that we could correct the problem with the noise for you. Thank you for choosing the Illinois Beach Hotel, We appreciate business and hope to see you again soon.
by A verified traveler
Posted 7 Feb 2021
Comment from Hotel Management
22 Feb 2021 by General Manager, Hotel Management
Thank you for the excellent score regarding your recent stay at our property.
Your business is very important to us and we value your feedback.
Thank you for choosing the Illinois Beach Hotel.
