Ratings based on 139 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2024 on Hotels
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler
Very disappointed
Posted 6 Nov 2023 on HotelsThe bed was dirty the floor was dirty the curtains were dirty and the carpet had dirty smell
Comment from Hotel Management
8 Nov 2023 by Vladimir, Hotel Management
Dear Sharon,Thank you for your review. These comments were already discussed during your stay. It was rather suprising was the fact you came to the reception after 6th night of your stay with a list of room remarks one day prior to departure. It is hard to make a guest satisfied when given such a short notice, specially almost at the end of the stay. If we knew you were this much unsatisfied with your room, we would definitely offer a room move. I am also quite surprised to see your guest review, when upon checking out you requested financial compensation for the room remarks mentioned in your guest review. A fair compensation has been given to you in an agreed amount, where I would like to quote you "I wanted to speak you so we can handle this before I put down a bad review".
by A verified traveler from Amherst
Posted 22 Aug 2023
The hotel was beautiful. The staff was excellent and informative and just down right nice. Wish we could have stayed here longer. Went to the Sky Bar there and the bartender there was excellent. He was just awesome. we were treated awesome here!!! Thank you!
by A verified traveler
Wonderful Surprise
Posted 25 Jun 2023 on HotelsEasy parking (paid), quick and friendly check-in! Room was clean and comfortable with good air conditioning. Nice gym on the top floor and the delicious restaurant and bar Pancha on top floor. The service was incredible with one staff member who exemplified five-star service. This was a great stay!
by A verified traveler
Lovely hotel and excellent customer service.
Posted 22 May 2023 on HotelsOur stay was absolutely lovely. We had a great experience from check in to check out with all staff very helpful. The rooms are very big and comfortable. The breakfast had a wide variety of foods to choose from with very good coffee! Despite its size the hotel did not feel crowded and everybody we met was lovely and very welcoming!
Comment from Hotel Management
5 Jun 2023 by Vladimir, Hotel Management
Dear Maria,Thank you for your kind and detailed review. Guest feedback is very important to us. We are happy to hear that you enjoyed your stay and we are looking forward to your next stay.best regards
by A verified traveler
Posted 6 May 2023
by A verified traveler
Peter
Posted 23 Jan 2023 on HotelsNice hotel, clean, modern. Excellent staff.
Comment from Hotel Management
24 Jan 2023 by Vladimir, Hotel Management
Dear Peter,thank you for your review. Guest feedback is very important to us.We are happy that you enjoyed your stay.
by A verified traveler
Posted 31 Oct 2022 on Hotels
by A verified traveler
Posted 7 Oct 2022
Great location and comfortable room
