Ratings based on 43 Verified Reviews
3.0 Room cleanliness
3.0 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Feb 2024
The person who welcomed me was very kind and flexible, I really liked that.Thanks
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Irma! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 22 Jan 2024
Beware - This is not a Hotel. We got room #3. To get to this room you walk through the families kitchen and laundry room. They hang their clothes and pile their dishes directly outside your window (this is the “view”). They also operate a late night barbershop out of this laundry room. At midnight one night I asked the “barber” to please turn down music so we can sleep; he laughed at me and kept “working”. This room would be ok if the expectation was set that you are living with a family in their laundry room. But this is not a “hotel” and not even close to worth the $86 american per night. After that incident we asked for another room. It turns out there is some better rooms not located in their kitchen. The other rooms are better but it made their decision to make us live in their laundry room for 3 nights that much more confusing and upsetting. The “better” room still had no mirror, ac didn’t work, no place to put clothes other than on the floor. I’ve seen a lot of funky rooms down here but never had an experience like this. Much better value at the hundreds of actual hotels in the area. Front desk is run by a very nice 13 year old girl but never saw any parents around. Very weird week for us. Would not recommend even for half the price.
by A verified traveler
Posted 2 Aug 2023 on Hotels
by A verified traveler
Posted 20 Jul 2023
No avía agua y mantenían apagado el aire acondicionado.
Me fui un día antes
Comment from Hotel Management
25 Jul 2023 by Eva, Hotel Management
Lamentamos mucho saber esto, Juan. Gracias por notificarnos esta preocupación. Seguramente lo comunicaremos al equipo responsable para que tomen medidas correctivas y se aseguren de que no se repita en el futuro. Saludos, Eva
by A verified traveler
Posted 5 Jul 2023
Comment from Hotel Management
29 Jul 2023 by Eva, Hotel Management
Hi, Joseluis! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva
by A verified traveler
Posted 12 Apr 2023 on Hotels
Comment from Hotel Management
4 May 2023 by Joe, Hotel Management
Apologies for the inconvenience caused, Jenny! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joe
by A verified traveler
Posted 10 Apr 2023 on Hotels
Comment from Hotel Management
12 Apr 2023 by Ammy, Hotel Management
Hi, Francisco! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
by A verified traveler
Posted 8 Apr 2023 on Hotels
Comment from Hotel Management
12 Apr 2023 by Ammy, Hotel Management
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
by A verified traveler
Posted 4 Apr 2023 on Hotels
it is good for the price
Comment from Hotel Management
12 Apr 2023 by Ammy, Hotel Management
Hi, Fernando! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler from Redmond
Posted 4 Apr 2023
Comment from Hotel Management
4 May 2023 by Joey, Hotel Management
Sincere apologies, Alfredo! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
