Ratings based on 99 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Excellent service and location, the staff were very friendly and helpful
Comment from Hotel Management
3 Jun 2024 by Management, Hotel Management
We're absolutely thrilled to hear that you had such an enjoyable stay. Your kind words mean a lot to us, and we hope the memories of your visit linger fondly. We can't wait to welcome you back soon for another wonderful experience!
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Gerencia, Hotel Management
¡Gracias por tu maravilloso comentario! Nos alegra saber que disfrutaste de una estancia increíble en nuestro hotel. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos y por compartir tu experiencia!
by A verified traveler
Posted 1 Apr 2024
I stayed 2 nights in early March 2024, those nights were ok, noisy at night with dogs barking a lot. Then stayed March 10 before flying home. No fridge in the room, the tv didn’t work, the safe didnt work, and the light over the bed that was part of a ceiling fan didn’t turn on, which was a pain as I wanted to read before bed. Asked for another room they said they didn’t have one.
Comment from Hotel Management
1 Apr 2024 by Management, Hotel Management
We sincerely regret that your experience did not meet your expectations. We value your feedback and will take immediate steps to address the areas of concern.
by A verified traveler
Posted 13 Mar 2024
Very nice pool and deck on the roof.
Comment from Hotel Management
14 Mar 2024 by management, Hotel Management
It fills us with satisfaction to know that we met your expectations. We always aim to provide our guests with an exceptional stay. We look forward to welcoming you with open arms on your next visit.
by A verified traveler
Posted 10 Mar 2024
Love the pool!
Comment from Hotel Management
14 Mar 2024 by Management, Hotel Management
It fills us with satisfaction to know that we met your expectations. We always aim to provide our guests with an exceptional stay. We look forward to welcoming you with open arms on your next visit.
by A verified traveler
Posted 5 Mar 2024
Great place! Laundry mat in front is a little awkward and busy! Buy the room and pool is great! Nice place! Staff was great!
Comment from Hotel Management
7 Mar 2024 by Management, Hotel Management
Thank you very much for taking the time to share your positive opinion. We're pleased to know that our team succeeded in making your stay memorable. We always strive to exceed our guests' expectations and look forward to seeing you again soon!
by A verified traveler
Posted 2 Mar 2024
Pits part of a laundry shop
Comment from Hotel Management
4 Mar 2024 by Management, Hotel Management
We sincerely regret that your experience did not meet your expectations. We value your feedback and will take immediate steps to address the areas of concern.
by A verified traveler
Posted 29 Feb 2024
Upon arrival we were not sure what to except with the Hotel or area we chose this year. However, after checking into our room and checking out the rest of the Hotel we were just as happy with the rooms and cleanliness as we have been on any of our visits to Zihuatanejo. The rooftop pool was beautiful, clean and relaxing. The only thing for some could be the noise in the area, but because I read previous reviews we came prepared with earplugs we wore at night and it solved the problem. We would definitely recommend this Hotel and can also say that we ate in many of the restaurants near it and the food was top notch and extremely affordable.
Comment from Hotel Management
1 Mar 2024 by Management, Hotel Management
Thank you very much for taking the time to share your positive opinion. We're pleased to know that our team succeeded in making your stay memorable. We always strive to exceed our guests' expectations and look forward to seeing you again soon!
by A verified traveler
Posted 23 Feb 2024
The roof top pool is lovely and usually very quiet. Amazing 360 view of the city. Great sunset.
Comment from Hotel Management
26 Feb 2024 by Management, Hotel Management
We're thrilled to hear that your stay was so enjoyable. We appreciate your kind words and hope that the memory of your visit stays with you. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Feb 2024
The rooms were clean, excellent coffee and breakfast options around the hotel and the pool with view was perfect! Great value!
Comment from Hotel Management
26 Feb 2024 by Management, Hotel Management
Thank you very much for taking the time to share your positive opinion. We're pleased to know that our team succeeded in making your stay memorable. We always strive to exceed our guests' expectations and look forward to seeing you again soon!
