Ratings based on 491 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Everything was perfect and the location was convenient when it came to shopping
Comment from Hotel Management
8 Apr 2024 by Wendy, Hotel Management
Dear guest, Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments. We are glad to learn that you enjoyed your stay here . Please rest assured that we will continue to improve our services to exceed your expectations during future stays. It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan. Best Regards！ Hotel Management
by A verified traveler
Posted 1 Apr 2024
Rooms are keeping up with the renowned hotel. It’s the 60th floor bar is a set back. The service was poor and the drinks are not acceptable
Comment from Hotel Management
8 Apr 2024 by Wendy, Hotel Management
Dear value guest, Thank you for staying with our hotel and giving us valuable comments. We are sorry that the the service and drinks did not meet your expectations and impacted your staying experience. We had taken immediate action to improve these issues, more trainings will be conducted to our staff and our managers will check breakfast quality on daily basis. Thank you again and we look forward to welcoming you back in soon future. Yours Sincerely, Hotel Management
by A verified traveler
Posted 7 Mar 2024
Had a nice stay here. Thanks to all the staff.
Comment from Hotel Management
7 Mar 2024 by Wendy, Hotel Management
Dear guest, Thank you for having chosen our hotel for your recent stay in Zhongshan and we appreciate that you have taken the time to share with us your comments. We are glad to learn that you enjoyed your stay here . Please rest assured that we will continue to improve our services to exceed your expectations during future stays. It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan. Best Regards！ Hotel Management
by A verified traveler
Posted 15 Feb 2024
The cleaner seems to be in a rush. When we enter the room, she rushed in to replace the shampoo and body wash. And we also found a cleaning cloth she left behind on the carpet.
Comment from Hotel Management
26 Feb 2024 by Wendy, Hotel Management
Dear value guest, Thank you for staying with our hotel and giving us valuable comments. We are sorry that the cleaner's service did not meet your expectations and impacted your staying experience. We had taken immediate action to improve these issues, more trainings will be conducted to our staff and our managers will check breakfast quality on daily basis. Thank you again and we look forward to welcoming you back in soon future. Yours Sincerely, Hotel Management
by A verified traveler from Walnut
Posted 27 Dec 2023
Good location, the cleaning of the bath room floor was not clean
Comment from Hotel Management
29 Dec 2023 by Wendy, Hotel Management
Thank you for staying with our hotel and giving us valuable comments. We are sorry that the hotel cleanliness quality did not meet our brand standard and impacted your staying experience. We had taken immediate action for further improvement. Thank you again and we look forward to welcoming you back in soon future. Yours Sincerely, Hotel Management
by A verified traveler
Posted 24 Nov 2023
Comment from Hotel Management
22 Dec 2023 by Wendy, Hotel Management
尊敬的宾客您好，感谢您选择入住中山利和希尔顿酒店并且对于酒店住宿服务给予了良好的评价。我们很高兴您对此次入住感到满意，并且喜欢我们温馨舒适、友好诚挚的服务。我们所有希尔顿的员工都对提供卓越的服务充满了热忱。我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快!
by A verified traveler
Posted 10 Jun 2023 on Hotels
Comment from Hotel Management
13 Jun 2023 by Wendy, Hotel Management
尊敬的宾客：感谢您选择入住中山利和希尔顿酒店，以及对酒店的做出点评。酒店地理位置便利，毗邻利和广场，为您提供购物饮食住宿一条龙服务。希望您能继续支持，我们会继续努力为您带来更优质的服务体验，您的支持是我们进步的动力，希望不久之后能与您再次相遇，祝您旅途顺利，生活愉快！——中山利和希尔顿酒店管理团队
by A verified traveler
Prime Location Luxury Hotel reasonable price
Posted 13 Oct 2022 on HotelsThe location is very prime and Co CW isn’t, the hotel service and catering is above average, overall stay was a good experience and next time will definitely reconsider to visit again.
Comment from Hotel Management
14 Oct 2022 by Wendy, Hotel Management
Dear valued guest, Thanks for choosing Hilton Zhongshan Downtown! We are glad to learn that you enjoy your stay here. Please rest assure that we will continue to improve our services to exceed your expectations during future stays. It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan. Best Regards
by A verified traveler
Posted 25 Sep 2022 on Hotels
Very convenient
Comment from Hotel Management
26 Sep 2022 by Wendy, Hotel Management
Dear valued guest, Thanks for choosing Hilton Zhongshan Downtown! We are glad to learn that you enjoy your stay here. Please rest assure that we will continue to improve our services to exceed your expectations during future stays. It is our great pleasure to have you as our guest and I hope that we will have the opportunity to welcome you back next time you visit Zhongshan. Best Regards
by A verified traveler
Posted 15 Dec 2020 on Hotels
Comment from Hotel Management
7 Jan 2021 by Wendy, Hotel Management
Dear guest, thanks for choosing to stay at Hilton Zhongshan Downtown and we are happy to learn that you enjoy your stay here. Wish to welcome you again in the near future.
