Ratings based on 52 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Kate, Hotel Management
Dear Guest,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,Hotel Management
by A verified traveler
Posted 14 Aug 2023
Excellent service. Helpful staff with good knowledge of the local area
by A verified traveler
Posted 23 Jan 2020 on Hotels
by A verified traveler
Posted 10 Jan 2020 on Hotels
Clean room & friendly staff. Needs to improve on breakfast menu.
Comment from Hotel Management
13 Jan 2020 by kate, Hotel Management
Dear Guest, Thank you for taking time to share your valuable feedback with us. We are delighted to know that you enjoyed the beds made your stay experience memorable. About your comment of the breakfast menu, we have already to reflect to our hotel manager and our chef, we will improve our breakfast menu. We will continue to strive in delivering quality service, allowing our guests to indulge in the best they deserve. we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Hotel Management
by A verified traveler from Austin
Posted 29 Dec 2019
The hotel is a little hard to find, but otherwise, a nice, clean property, and relatively new.
I don't normally give out review, but I have to because I want to give a shout out to Cecelia Su, who has been very helpful in helping getting around town. Her broad, friendly smile just makes you feel that you will be taken care of.
I didn't get the other attendant's name, but she also went out of her way to get me a taxi to get to my destination.
Comment from Hotel Management
30 Dec 2019 by kate, Hotel Management
Dear Guest ,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Many guests choose this hotel because of the location and the excellent service, about your compliments to employees we will share this news for our hotel management and staff to encourage. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near future.
Sincerely,
Hotel Management
by A verified traveler
Posted 9 Nov 2019
Comment from Hotel Management
11 Nov 2019 by kate, Hotel Management
Dear Guest, Thank you for taking the time to share your valuable feedback with us. Meanwhile, we want to know more detail about your experience from you. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
Sincerely,
Hotel Management
by A verified traveler
Posted 29 May 2019
Good, convenient for business, breakfast selection great
Comment from Hotel Management
3 Jun 2019 by kate, Hotel Management
Dear Guest ,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience.Many guests choose this hotel because of the location and the good service. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity to serve you again in the near future.
Sincerely,
Hotel Management
by A verified traveler
Posted 12 Apr 2019
Bad smelling room. Likely drains. Quite unpleasant
Comment from Hotel Management
14 Apr 2019 by kate, Hotel Management
Dear Guest,Thank you for your stay with us at Hilton Garden Inn Zhongshan Guzhen.We are so sad to hear of that the room is not perfect for you.We have been speak to the person in charge and aim at the problem, we will take some action to remove the odor from rooms and do the deep cleaning work for each room.Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations.Thank you once again, we look very much forward to welcoming you back in the future.
Sincerely,
Hotel Management
by A verified traveler
Posted 30 Oct 2018 on Hotels
Crowded and expensive as compared to other local options
Comment from Hotel Management
3 Nov 2018 by kate, Hotel Management
Dear Guest ,Thank you for your feedback and we are so sorry to hear about that your feeling and encounter when you stay with us. Our hotel positioning is the commercial hotl in our brand standard, is a young and light luxury brand under the Hilton Group, is one of the international brand hotel in the Guzhen Town. Provice the first class service and comfortable experience for our guest is our aim. Once again, thank you for your coming, we hope to have an opportunity to serve you again in thenear future.
Sincerely,
Hotel Management
by A verified traveler
Good location and good size
Posted 23 Oct 2018 on HotelsAlways a choice location for business. Good room size, good service but this time the room needs a little repair in the bath area. Overall, great.
Comment from Hotel Management
23 Oct 2018 by Kate, Hotel Management
Dear Guest,Thank you for your stay with us at Hilton Garden Inn Zhongshan Guzhen.We are pleased to know that you appreciated the location and the room of our hotel, an aspect of our hotel that is preferred by many of our guests. Our hotel is near the Guzhen railway station and the Lihe Lighting EXPO Center, it is very convenient for purchase the lighting and shopping. And about your comment, we will speak to the person in charge to deal with this. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look forward to welcoming you back in the near future.
Sincerely,
Hotel Management
