Ratings based on 5 Verified Reviews

4.4 out of 5
100% of guests recommend
4.6 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 9 Dec 2019
If you want to stay in the country side with no room service, no restaurant, outdoor bathroom (which I don’t recommend in the winter) then this is the hotel for you. It is probably not the best option for tourists that are visiting Zhangjiajie as it in an isolated area. The hotel itself is clean, and the views are amazing! It was a good experience but it wasn’t what I had hoped.
Comment from Hotel Management
11 Dec 2019 by Echo, Hotel Management
Thank you for sharing your staying experience and suggestions to us. But there are some situations where the hotel needs to explain. First of all, we have our own two independent restaurants, the canyon restaurant inside the hotel and the big restaurant opened in the town. Secondly, room service is always available to you. We have arranged itineraries for you, carefully explaining how to reach each attraction, how to play, and how to visit the scenic area is more convenient and cheaper. Every day, we transfer you from the scenic area to the hotel for free. We will pick you up from the airport for free to the hotel, even if it has exceeded the stipulated time, we will not charge extra. Our staff provides you with free wine, Chinese special food, and even because your mobile phone cannot access the Internet, she also helped you book a Phoenix hotel with her own money and information. We regret that even then you still feel that no one is at your service. However, on the website we clearly describe the content of the service. The service we provide to you is not a free obligation of our hotel, but it is out of enthusiasm for friends. Your evaluation is unfair to employees who are enthusiastic about helping you. Finally, we have already solved the problem of outdoor bathrooms in winter. We will ensure good thermal protection measures and hope to make everyone staying happy.
4 out of 5
by A verified traveler

Quaint break from city life

Posted 24 May 2019 on Hotels
This is such a cute hotel. The service was great, food was delicious, and the property was so quiet and peaceful. It was raining when we were there so we couldn’t use the pool, but I bet it would be even more beautiful on a warm sunny day. The staff is friendly and wanting to please the guests. There isn’t really anything nearby which was fine for us as we needed a break from the chaos of a city. They have a bar, which is beautiful, up on a hill with karaoke and the bartender was so sweet playing us some American music! Would definitely recommend his hotel.
Comment from Hotel Management
1 Aug 2019 by Grce, Hotel Management
Dear,We can be recognized and praised. We are really happy. It is our original intention to make every guest feel happy. We are a group of very young staff. In some services, we may not be perfect, but we I have been working hard to become better and I am looking forward to being able to meet again with my lovely family.
5 out of 5
by A verified traveler

Unique magical place with great hospitality

Posted 22 Feb 2019 on Hotels
Super surprised by the quality and uniqueness of this hotel. The staff were super attentive, food was fantastic and the area is magical. There is a great hike right up the valley behind the hotel. Rooms are nice and toasty in the winter but the rest of the hotel is a little cold so bring warm clothes. Looking forward to going back here one day
Comment from Hotel Management
25 Feb 2019 by Grce, Hotel Management
Thank you ,dear ,giving us such good praise , we also loonking forward your coming , as you said , we have a very beautiful valley , all journey will cost at least 4hour go and back , the view is awesome , if you like hiking . our room provides underfloor heating , if you coming in winter ,you will not worry it . wish your next coming .
5 out of 5
by A verified traveler

Great place to mentally relax in

Posted 21 Jun 2018 on Hotels
Absolutely fantastic hotel , it will disconnect you from the world and it's very close to the Zhangjiajie national forest park . Grace at the reception is incredible and extremely helpful. Everyone at the resort are just so kind. I highly recommend you to use the hotel services for any airport pick-up and drops. Airport taxi will not accept to drop you there because it's very far away from the city center and the way is dark at night and a bumpy ride. All the important attraction could be arranged from the hotel. Due to the location it's challenging to do it on your own except for the national park forest which is just few mins away.
Comment from Hotel Management
18 Oct 2018 by Grace, Hotel Management
Thank you very much for choosing the Homeward Mountain hotel and give us a good evaluation! If you are coming to Zhangjiajie again, I look forward to your stay again. I believe that the hotel will continue to improve and improve, which will bring you a better stay!
5 out of 5
by A verified traveler

Posted 10 Jun 2019 on Hotels
Comment from Hotel Management
12 Jun 2019 by Grce, Hotel Management
Thank you, dear family, for giving us encouragement. A group of people who are not so professional are doing some professional things. It is embarrassing. It is worthwhile to meet you for meeting happy hours and long years. Looking forward to meeting again!