Ratings based on 27 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2019
No help with english at all
Did not want to help and no atm
by A verified traveler
Posted 27 Jun 2019
by A verified traveler from USA
Posted 10 Oct 2018
Zero English capability. Hotel and facilities are dated and in poor repair.
by A verified traveler from New York, New York
Posted 4 Sep 2018
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Comment from Hotel Management
12 Sep 2018 by song, Hotel Management
first of all.we feel sorry about that .we will take your advise.and improve it ,thank you so much .
by A verified traveler
did not like it.
Posted 14 May 2018yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Comment from Hotel Management
14 May 2018 by Reservation service center——Jane, Hotel Management
Thank you for choosing Best Western hotel,your comments are very important to us,we are so sorry that we didn＇t offer you a comfortable service,wish you happy everyday ,we are looking forward to serve you again!
by A verified traveler
Comfortable
Posted 12 Oct 2017 on HotelsI was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not.
A very comfortable stay overall.
Recommended
for Everyoneby A verified traveler
nice reasonably priced hotel
Posted 20 Apr 2017
Cons: ac that works.
overall hotel is good but ac don't work
no matter what you do it is set at 26.5 which is way too hot for some people.
breakfast is average.
for the price it is good except too hot for us to be comfortable.
Recommended
for Everyoneby A verified traveler
Nice for an hotel in the middle of the country
Posted 23 Dec 2016The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could.
Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
by A verified traveler
Ok... Not Best Westerns Best
Posted 7 Dec 2016 on HotelsI had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
by A verified traveler from US
Unclean
Posted 22 Nov 2016I felt the hotel was not that clean. I felt it was not worth the money.
