Ratings based on 332 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Great stay, location is wonderful right in the center of everything. Didn’t care for the breakfast however the complimentary upgrade made up for it. Would definitely recommend this hotel. Thanks for making our time in Zermatt enjoyable
by A verified traveler
Posted 26 Feb 2024
A stunning property, yet essential rest/sleep becomes impossible due to the location's nature. Beautiful hotel, but our stay was a nightmare, marred by constant noise from inside and nearby venues. Staff's lack of information and afterwards indifference to our concerns left a very disappointing impression. Would STAY AWAY from booking here. We later stayed in the Omnia Hotel and the difference was beyond words.
Comment from Hotel Management
28 Feb 2024 by Unique Hotel Post, Hotel Management
Dear guest,as mentioned upon check out and several email contacts after your stay, we feel sorry you are dissapointed with your stay. We are a nightlife hotel in the buzzing heart of Zermatt with bars and clubs in house and around the hotel. Unfortunately you decided to not accept our solution to move you to a different room away from the street. Off course, you can't compare our Hotel with a 5 star hotel away from the main street, but we think this is a definately a better fit for you.Kind regards
by A verified traveler
Swiss getaway
Posted 20 Jan 2024 on HotelsGreat hotel and location, room was good too. Unfortunately very loud until 5am due to the location. This made it hard to get some sleep.
by A verified traveler from Cape Coral
Posted 16 Dec 2023
Best location! We loved our time here!
by A verified traveler
Posted 12 Dec 2023 on Hotels
by A verified traveler
Fabulous view of Matterhorn
Posted 9 Dec 2023 on HotelsWonderful stay during a slow time before Holiday rush. Breakfast buffet steller, staff very helpful. Would be back again!
by A verified traveler
Posted 20 Nov 2023
AMAZING stay! Highly recommend. Perfect location and amazing staff.
by A verified traveler
Posted 5 Oct 2023 on Orbitz
This hotel is a gem! We LOVED it! Great location everything is around it. It looks small but it has many amenities and restaurants and spa inside it. They pick you up from the train station and room is GORGEOUS. Excelente hotel.
by A verified traveler
Posted 17 Sep 2023
Really nice hotel in the heart of Zermatt. We were able to walk to property from train station. The staff was professional and efficient. We stayed in a room facing the street and the noise from the bars was overwhelming. Had a hard time sleeping due to the noise. I would definitely request a room in the back next time. Bed was super comfortable though.
by A verified traveler
Posted 14 Sep 2023
Great location, very chic and modern. Extremely friendly staff
