Ratings based on 577 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
The SPA is outstanding. Great for winding down and relaxing .
Comment from Hotel Management
8 Apr 2024 by Managment, Hotel Management
Dear Ms. Karen, thank you very much for you kind feedback! We are delighted that you had a pleasant stay with us and were able to enjoy our spa area. We hope to welcome you back soon and wish you all the best until then. Kind regards from the Matterhorn village, Your SchlossHotel Team
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Management, Hotel Management
Dear Cameron, Thank you very much for your 5 point rating! We hope to welcome you again very soon. Best regards Your SchlossHotel Team
by A verified traveler from Toronto
Posted 28 Mar 2024
Loved this property . Staff, particularly Victor and the owner were so helpful
Beautiful spa. Excellent room cleaning , fabulous breakfasts and super convenient for the village and ski lifts. Strongly recommend this for a great hotel experience in Zermatt
Comment from Hotel Management
30 Mar 2024 by Hotel Management , Hotel Management
Dear Arnie, Thank you so much for your fantastic review! We're thrilled to hear that you loved our property and that our staff, particularly Victor and the owner. We appreciate your recommendation and hope to welcome you back soon for another great hotel experience in Zermatt!Best regards, Your SchlossHotel Team
by A verified traveler
Posted 3 Mar 2024
The heater feels like it wasnt working properly and so well on the first night. After checking with staff, they said and came to check the heater and mention heaters are install inside the walls and may take few hours for the room to be heated. Kinda chilly the first night. And somehow from 2nd night onwards its slightly better. But we questioning on first night why would heater take so long eg.few hours as mentioned by staff for a city thats constantly in cold weather. Nevertheless, views was great from balcony when the weather is good, able to see famous matterhorn well. Not so impressed with their breakfast choices and we stay for 3 nights, got pretty bored with exact same breakfast choices for 3 mornings.
Comment from Hotel Management
7 Mar 2024 by Hotel Management , Hotel Management
Dear Yun He, Thank you for taking the time to share your constructive feedback with us. We appreciate your honest comments and sincerely apologize for the inconvenience you experienced, especially the heating situation on the first night.We have discussed this issue with our maintenance team to ensure that such delays are minimized in the future.We are pleased to hear that you enjoyed the stunning views from your balcony, especially of the famous Matterhorn. We will take your feedback seriously to revise and improve our breakfast offering so that we can provide our guests with an even more varied selection.Our team would be delighted to welcome you again. Your SchlossHotel Team
by A verified traveler
Posted 11 Feb 2024
Amazing! Best Location
Comment from Hotel Management
3 Mar 2024 by Hotel Management , Hotel Management
Dear Mr. James, We are very pleased that you have taken the time to rate us. It's great that you liked our location so much. With kind regards from the Matterhorn Valley.Best regards, Your SchlossHotel Team
by A verified traveler
Posted 9 Feb 2024
Great location next to thw train station. Incredible service. The team at the Schlosshotel is incredible. Every time we come to Zermatt this is where we stay.
Comment from Hotel Management
3 Mar 2024 by Hotel Management , Hotel Management
Dear Mr. Anthony, Thank you very much for your fantastic review!We are delighted to know that you choose the SchlossHotel every time you come to Zermatt. Your loyalty means a lot to us and it is an honour to make your stay in Zermatt as pleasant as possible.Thank you for your trust in our hotel. We are already looking forward to welcoming you again on your next visit to Zermatt and to offering you another unforgettable stay.Best wishes, Your SchlossHotel Team
by A verified traveler
Posted 31 Jan 2024 on Hotels
Great hotel for ski holiday. Very close to trains - both from Geneva/Zurich and up the mountain. Excellent included breakfast.
Comment from Hotel Management
31 Jan 2024 by Hotelmanagement, Hotel Management
Dear IanThank you for sharing your positive feedback with us! We are thrilled to hear that you found our hotel to be great for a ski holiday and appreciated its proximity to both the train stations from Geneva/Zurich and up the mountain. It's wonderful to know that our excellent breakfast added to the overall positive experience.We appreciate your kind words and look forward to welcoming you back for another fantastic stay!Your SchlossHotel-Team
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Hotelmanagement, Hotel Management
Dear MeredithThank you so much for your review!
by A verified traveler
Posted 13 Jan 2024 on Hotels
Average all good, only breakfast, choices is less.
Comment from Hotel Management
16 Jan 2024 by Hotelmanagement, Hotel Management
Dear MUN HOOThank you for taking the time to share your feedback with us. We're pleased to hear that your overall experience was positive. However, we apologize if the breakfast choices did not meet your expectations.We hope to have the opportunity to welcome you back in the future and provide an improved breakfast experience.Your SchlossHotel-Team
by A verified traveler
Posted 26 Dec 2023 on Hotels
Very nice hotel in nice quite area, room was spotless clean and everything was just as u expect, Jim, Max and other staff are very helpful and friendly.
Comment from Hotel Management
3 Jan 2024 by Hotelmanagement, Hotel Management
Dear SabahThank you for taking the time to share your positive experience! We're delighted to hear that you found our hotel very nice, located in a peaceful area. It's wonderful that your room was spotlessly clean and your expectations were met.We appreciate your shout-out to Jim, Max and our staff for being helpful and friendly.We look forward to welcoming you back for another enjoyable stay!Your SchlossHotel-Team
