Ratings based on 51 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2023
Room and views were fabulous. The compromise for having super views and complete quietness was that the location was a little isolated. Great overnight stop if catching the Bilbao ferry back to England
by A verified traveler
It was OK
Posted 25 May 2023 on HotelsIt was alright. I was really looking forward to this hotel in our 7 day trip around northern Spain and basque but unfortunately it didn’t deliver. It was alright but I specifically booked it as it was a hotel and spa. What I didn’t understand when booking was that you had to pay additional to use the spa. And it was per person. My wife and I love spas. We got to the hotel for 4pm to take full advantage and use of the spa as the weather was not so nice. However, the spa was €30 per person and was for 1 hour. If we wanted to use the spa for 2 hours it would have cost €120! Seems a little wrong in my opinion. I understand the reasoning behind the reservation to have privacy but in off season when there were not very many guests at all….. it felt like a let down.
I can imagine how beautiful it would have been if it wasn’t so cloudy and raining. Room was ok, TV was good! Literally all day and night sitting in our room watching TV. It was a shame. Felt isolated and limited which wasn’t good..
Comment from Hotel Management
3 Jun 2023 by Mr. Rich, Hotel Management
Dear Mr. Rich,We appreciate your comments and feedback always help us to improve our service. We really sorry for the experience that you had at our hotel, we hope that next time you can come and really enjoy the environment and the nature that surrounds us. We really understand your disappointment with the Spa service and that you were not able to enjoy it as you had hoped.We are hoping to see you in the future and get a better experience.Best regardsHotel&Spa Etxegana
by A verified traveler
Perfect location
Posted 2 Oct 2022 on HotelsLovely spot in the mountains, easy drive to both Bilbao and south. Amazing hosts, and the breakfast buffet had a lot of selection. Highly recommend staying here. The spa is an additional cost 20€ I believe, and the dinner seemed to be a set fee of 39€ but we didn’t eat as only stayed 1 night . Would definitely stay again for longer l
by A verified traveler
Posted 3 Jun 2022 on Hotels
Nice room and lovely quiet location
by A verified traveler
Posted 21 Jul 2021 on Hotels
by A verified traveler from Norwalk
Posted 20 Sep 2019
Amazing landscape and unique design.
Property located in the rural area. No 24-hour staff. We needed to leave around 0600 and found that gates were closed and there nobody to open them. We called the number provided and after a while someone answered with no knowledge of English keep saying "no understand". Finally someone show up at the gates and still did not want to open them, saying :"It's too early. You have to pay first" even we were not checking out. After arguing back and forth he finally opened gates and we were able to get to the place we needed. This would not happen if we would be aware that gates will be closed at night.
by A verified traveler
Amazing!!!!
Posted 28 Sep 2018 on HotelsOMG! This place is amazing! It’s definitely a hidden gem (literally) but well worth the drive from Bilbao. Couldn’t have been happy. Make you feel like family when you are there. Thank you Luis and staff!
Comment from Hotel Management
3 Oct 2018 by Hotel Manager, Hotel Management
Thanks very much. Hope to see you soon!
by A verified traveler
Posted 23 May 2018 on Hotels
Excellent food, and friendly staff.
by A verified traveler from Le Chesnay
Une belle decouverte ! LDM
Posted 13 May 2018 on HotelsComment from Hotel Management
16 May 2018 by Marion , Hotel Management
Nous vous remercions pour votre commentaire et sommes ravis que vous ayez passé un bon séjour au sein de l'Hôtel & Spa Etxegana.
Nous espérons vous revoir très bientôt parmi nous!
by Ryan
Posted 13 Mar 2016 on Hotels
Stayed at the hotel/spa for a few days while on business. True to it's name, it was a place to relax and enjoy the quiet. Having a coffee in the morning while looking out over the mountains was a nice start to the day. Restaurant and bar were well stocked. Excellent value as well. Would without hesitation recommend to friends and look forward to staying again.
