Ratings based on 205 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Memphis
Posted 21 Apr 2024
Great location, staff very courteous. I had a great room with a balcony facing the ocean. Very comfortable. Breakfast was plentiful and delicious.
Comment from Hotel Management
22 Apr 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Jane, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed our prime location, courteous staff, comfortable accommodations, and delicious breakfast offerings. It's always our goal to provide a memorable stay, and we're thrilled that we could contribute to your positive experience. We look forward to welcoming you back on your next visit! Best Regards, Zanzibar Serena
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
6 May 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Diane,Thank you for your rating! We greatly appreciate your feedback and hope to host you again soon.Best regards,Zanzibar Serena Hotel
by A verified traveler
Posted 17 Mar 2024
Very friendly staff, beautiful hotel.
Comment from Hotel Management
20 Mar 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Nancy, We greatly appreciate your thoughtful review! We hope to welcome you back again soon for another memorable stay! Best Regards, Zanzibar Serena.
by A verified traveler
Great location
Posted 6 Feb 2024 on HotelsExcellent location next to the beach with a very nice pool. Shame the sea has some litter in it. The bar service around the pool is very slow. The young staff in particular need to learn more English and a sense of urgency. Stone town is very interesting but beware fake guides
Comment from Hotel Management
7 Feb 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Alastair, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services, please know that we are actively addressing the issue of bar service with our team to ensure that guests’ requests are attended to promptly and with the highest level of professionalism. Again, thank you for sharing your feedback as we are addressing this issue seriously we would like to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel.
by A verified traveler
Posted 2 Feb 2024
Excellent
Comment from Hotel Management
3 Feb 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Susan, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.
by A verified traveler
Posted 2 Feb 2024
I was not offered a room
Upgrade or acknowledged for VIP on Expedia like usual . At check out I asked about bottle of wine and 10 usd credit . They forgot the wine and they usually give a fruit basket instead of 10 dollars credit . I didn’t receive the fruit basket after discussing they agreed to take 10usd off the restaurant bill. I rather be given the options stated when booked then ask for it . Also no elevator . One party member couldn’t use the stairs and this we didn’t realize . We had lunch at hotel and the food was amazing . The staff is not terrible just not aware of what’s going on . Also we booked the same morning for the room why there was confusion maybe . location is good . Property is old . It’s on the beach which is a plus . Breakfast is good . Room was clean and ac worked well .
Comment from Hotel Management
4 Feb 2024 by nop, Hotel Management
Dear Kimberly, Thank you for taking time to write your comments and appreciation always we welcome feedback from our valued guests to help us maintain and improve our product and services. we have taken note of the shortfalls for correction. we hope you will return soon and give us chance to serve you better. Zanzibar Serena Hotel.
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
30 Jan 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Susan, Thank you so much for taking the time to leave us a 5 star rating- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.
by A verified traveler
Fantastic Amazing
Posted 26 Jan 2024 on HotelsExcellent Service with excellent Friendly Staff
Comment from Hotel Management
27 Jan 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Bashir, We really appreciate you taking the time to share your rating with us, Thank you so much for this review. We really appreciate you being a customer. We look forward to seeing you again soon. Regards Zanzibar Serena Hotel.
by A verified traveler
Posted 23 Jan 2024
Property is immaculate. Staff are utterly courteous. The hotel itself is beautiful and carefully maintained.
Comment from Hotel Management
24 Jan 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Kara, Thank you so much for taking the time to leave us a 5 star rating and an excellent review- it's much appreciated and looking forward to hosting you again in the future! Zanzibar Serena Hotel.
by A verified traveler
Old glory and poorly managed
Posted 16 Jan 2024 on HotelsComment from Hotel Management
17 Jan 2024 by Zanzibar Serena Hotel, Hotel Management
Dear Ann, We sincerely appreciate your feedback and would like to extend our apologies for falling short of your expectations during your recent stay at our hotel. We take all guest feedback seriously as it helps us in our continuous efforts to improve our services. Again, thank you for sharing your feedback , and we hope to welcome you back for a much-improved experience in the future. Sincerely, Zanzibar Serena Hotel
