Ratings based on 101 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
It was totally the opposite of what we expected certainly not 4 star. Misold
Comment from Hotel Management
18 Jun 2024 by Daniela, Hotel Management
We're sorry to hear you were disappointed. We value all feedback, but in this case, as we don't know the issues, we cannot address them.
by A verified traveler
Posted 6 Jun 2024
Property and staff were nice. Getting to the hotel is difficult. Roads leading to property aren’t much wider than a car width.
Comment from Hotel Management
7 Jun 2024 by Daniela, Hotel Management
Thank you for your review and feedback. We understand that navigating Stone Town can be challenging, which is why our team is always available to assist with directions. We're delighted to hear that you enjoyed your stay!
by A verified traveler
Posted 17 Apr 2024
Beautiful old building with charm. Very friendly and helpful staff.
Comment from Hotel Management
18 Apr 2024 by Daniela, Hotel Management
Thank you! We hope you come back.
by A verified traveler
Posted 1 Apr 2024
I enjoyed the traditional Cousy nature it has. I did not like the fact it doesn’t have ramp access at the entrance and no elevator… UNESCO prevented that I understand but it makes it family unfriendly
Comment from Hotel Management
4 Apr 2024 by Daniela, Hotel Management
Thank you for your feedback! While there are indeed some challenges associated with being in the historical center, we're glad to hear that you still enjoyed your experience.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
22 Feb 2024 by Daniela, Hotel Management
Thank you Suzannah. It was a pleasure meeting you and we all hope you come back!
by A verified traveler
Posted 30 Jan 2024 on Hotels
I have stayed at dozens of hotels throughout Africa, and this is my new favorite! We loved every part of it…the bed, bath, beauty, ambiance, food, wine, staff, and owner! The room had all the amenities we needed, the bed was exceptionally comfortable, the location in the heart of stone town is superb, and the breakfast delicious! We have already booked our next stay.
Comment from Hotel Management
31 Jan 2024 by Daniela, Hotel Management
Wow: thank you so much for taking the time to write this great and detailed feedback. We look forward to your next visit to the Zanzibar Palace Hotel!
by A verified traveler from Hermantown
Posted 1 Jan 2024
The staff were some of the nicest people I have ever met. Friendly, genuine and helpful! I can not say enough good things about the people who work at Zanzibar palace
The location was within walking distance of everything we wanted, the breakfast was excellent
Comment from Hotel Management
4 Jan 2024 by Daniela, Hotel Management
Thank you so much for sharing your experience: I will tell my colleagues. We hope you come back to visit us.
by A verified traveler
Lovely place with very friendly staff
Posted 12 Dec 2023 on HotelsGreat place with traditional touch and top location. Right in the heart of stone town. Very friendly and helpful, always happy to help.
Would definitely stay again. I had a room with balcony which was very nice to watch the sun come up in the morning and see people go about their daily lives in stone town. Fantastic way to experience the real Zanzibar.
Comment from Hotel Management
13 Dec 2023 by Daniela, Hotel Management
Dear Fahmy: thank you for sharing. We're happy that you enjoyed your stay and hope you come back soon!
by A verified traveler
Posted 3 Dec 2023
Very friendly. If the room had a small table for Laptop work I would be happier.
Comment from Hotel Management
5 Dec 2023 by Daniela, Hotel Management
Thank you for your feedback. And my apologies: we should have told you that we can provide a small table. Sorry about it.
by A verified traveler from Lawrenceville
Posted 30 Nov 2023
Comment from Hotel Management
24 Dec 2023 by Daniela, Hotel Management
Thank you for your feedback!
