Ratings based on 240 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Great & friendly staff. Always on hand to meet every need and beyond. Paradise location, would defo book again
Comment from Hotel Management
29 Apr 2024 by Khamis Mwalim, Sales and Marketing Manger, Hotel Management
Dear MOHAMMAD SAJJAD, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon.
by A verified traveler
Posted 7 Feb 2024 on Hotels
Comment from Hotel Management
24 Mar 2024 by Guest Relation, Hotel Management
Dear Gunnar,Thank you for informing us, Please email us to understand your experience. Thank you
by A verified traveler
Posted 3 Feb 2024
Our stay at Smiles was one that I would recommend to anyone. Staff food everything was fantastic. One complaint but very minor I would have loved good coffee.
Comment from Hotel Management
24 Mar 2024 by Guest Relation, Hotel Management
Dear Robert!Thank you for your recommendation and input. Appreciated
by A verified traveler
Posted 14 Dec 2023
The accomodation in small villas was very nice. The pool was adequate. The property has lovely comfortable lounge chairs and tables located conveniently around the property. You have to go down steps to the beach but at low tide it was very nice. Captain Big Fish, who was strolling around the property, arranged a fabulous sunset dhow cruise for us at a very reasonable price. A variety of restaurants are nearby along the beach. The only complaint I have is breakfast. Not great food and not much variety.
Comment from Hotel Management
25 Dec 2023 by Khamis Mwalim, Sales and Marketing Manger, Hotel Management
Dear Ann, We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We want to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks and Best regards
by A verified traveler
Posted 2 Dec 2023 on Hotels
Comment from Hotel Management
7 Dec 2023 by Khamis Mwalim, Sales and Marketing Manger, Hotel Management
Dear Linda, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regard
by A verified traveler
Posted 25 Nov 2023
room was very neat and nice with a big bed . Breakfast was not good . Cleaning service was good . area around the pool could be improved .
Comment from Hotel Management
29 Nov 2023 by Khamis Mwalim, Sales and Marketing Manger, Hotel Management
Dear Andy, We appreciate your review, and thanks for telling us where our weak point is to improve ourselves and services for all our Guests. We want to assure you that we are working on every detail from every review and we hope to see you again in our hotel. With many thanks and Best regards
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Khamis Mwalim, Sales and Marketing Manger, Hotel Management
Dear Svane, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards
by A verified traveler
Posted 4 Nov 2023
Beautiful property. Love the beach front with lounge chairs. All staff were so excellent.
Comment from Hotel Management
6 Nov 2023 by Khamis Mwalim, Sales and Marketing Manger, Hotel Management
Dear Jennifer, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon.
by A verified traveler
Hotel review 09/23-
Posted 19 Sep 2023 on HotelsOverall the hotel was tired and not up to date. The rooms was ok. The location was next to the beach with a nice private sunbathing area. The breakfast was not up to standard except for the egg station. Lack of fruits and always cold coffee. The Hotel should inform the guest about their non alcohol policy, was a big surprise and this tourist site! Recommens the hotel next door offered very good service, excellent food and drinks for tourists.
Comment from Hotel Management
23 Sep 2023 by Guest Relation, Hotel Management
Dear Beate,Thank you for taking time to post a review, we appreciate your genuine opinion, unfortunately we could not meet up your expectation, we shall take your opinion to improve the areas.Thank you
by A verified traveler
Posted 24 Jun 2023
Wonderful beach property.Evertything went perfect. Breakfast was excellent. There is a person named "Fantastic" who was always there to help you out if need be _'Hakuna Ma ta ta"
Comment from Hotel Management
26 Jun 2023 by Khamis Mwalim , Sales and marketing Manager , Hotel Management
Dear Valued Guest, Thank you for the positive review, We are happy you have enjoyed your stay and hope to see you soon. With many thanks and kind regards
