Ratings based on 119 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2023 on Hotels
by A verified traveler
Posted 11 Sep 2023
This is a fun property with stunning views and a lot to do. I really enjoyed my time here and wished we had had more time. The buffet breakfast and dinners were great and had a lot of variety. The only downfall is that this resort caters to many nationalities that smoke so there are ash trays near almost every single chair. Being from North America, we are not used to being surrounded by cigarette smoke in public places. Other than that, it was great and were greeted at check in by the Red Columbus monkeys running around within inches of us.
by A verified traveler
Posted 11 Sep 2023 on Hotels
by A verified traveler
Posted 8 Sep 2023 on Hotels
by A verified traveler
Posted 20 Nov 2022
The staff was outstanding very helpful and pleasant. Beautiful warm pool. Nice big rooms. Good food.
Beach was disappointing because at low tide water was way way out. Also there was a calander of scheduled activities that was not accurate.
Overall we snjoyed ourselves and wojld definitly recommend this hotel
by A verified traveler
Posted 26 Oct 2022 on Hotels
by A verified traveler
Amazing stay with lovely service
Posted 21 Feb 2022 on HotelsThe hotel service from staff was excellent. Great food choice for vegetarians, lot's of activities during the day and also night programmes arranged. Room's were great. Although hotel was busy there was ample space for all - the two swimming pools and the two bars allowed good space. Above all, the service from the staff was the best.
by A verified traveler
Posted 27 Dec 2021
A great romantic getaway for couples
Plenty of great couple activities each day on and off the resort
All staff are very friendly yet one thing we found is they are slow to take action
by A verified traveler
Amusing
Posted 12 Jun 2021 on HotelsBig resort with really friendly staff. But the place is too bag to cope as soon as more than a couple of people arrive. Check in was a nightmare, no sign of booking despite having received an email asking my time of arrival 3 hours earlier. Room not ready. A/C didn’t work and no Basic amenities in the bathroom. Lighting is also very dingy. The curtains don’t fit the windows. Imagine trying to cover a car windscreen with a hand towel.
food options were limited and service was chaotic but got better through the week. Despite all inclusive, charged for safe, towels and late check out.
Feels like it’s growing and it has potential to be very good. Not quite there yet though.
Location is a bit isolated aswell
by A verified traveler
Mixed Feelings on this one.......
Posted 8 Oct 2019 on HotelsLets start by saying we enjoyed our stay. The location is fantastic. We booked a Seafront Bungalow that we strongly recommend and not a lot extra. The room was lovely, the location great but it was destinctly rustic and the bathroom was well overdue for a refurb. We loved the Jetty Bar too BUT BUT BUT the hotel was not as described on Hotels.com. They have just opened two new blocks of rooms and are building two blocks more. They have also just finished a huge new swimming pool all done in sandstone (rather odd) and a huge two storey restuarant. It is now firmly a package tour hotel with large numbers of Polish, South African and Dutch customers. Individual bookings are overwhelmed. There is also an entertainment programme which is great if that is what you want but the deafening music on a few evenings and for the pool exercise was very trying. There is an all inclusive offer for US$30 per person per day. Not expensive but not great either. The buffet meals became tedious and rather bland and annoyingly the deserts kept running out. The drinks were all the very cheapest brands - a single cheap beer, cheap Vodka/Rum and an Indian Brandy that you could dissolve bodies in. The Cocktails were clearly made with watered down Vodka/Rum (officially or unofficially??) and tasted of well.... not a lot. The staff are lovely as in so many places in East Africa. We spent most of our time outside our room and enjoyed our stay but we wouldn't go back!!
Comment from Hotel Management
22 Nov 2019 by Reef & Beach Resort Hotel Manager, Hotel Management
Dear Robert,
We are happy to hear you enjoyed your stay, however slightly disappointed to hear that there were things during your stay that you were not pleased with.
We have started with the bathroom renovations as we indeed agree that they do need a new look, unfortunately, you got one that wasn’t complete yet.
In the website, it does state that we are a 3-star hotel and this could be where your expectations of the food and all-inclusive formula was a letdown. We try our very best to keep the standards of the buffet and drinks to our highest.
Thanks for your words, they help us improve.
