Ratings based on 143 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Mar 2024
by A verified traveler
Posted 17 Feb 2024
Refused entry, property was overbooked
Comment from Hotel Management
2 Mar 2024 by Beyt Al salaam Hotel, Hotel Management
Dear Harry, We totally understand how frustrating can be and we regret that we couldn't make it right in time. Kindly we are very sorry to cancel your booking immediately because we did not see the confirmation at first and lead us being full on this days
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Khadija | House Hotel Manager, Hotel Management
Thank you Farah for the great review. We appreciate your compliments to our staff, Location, courtesy of the Hotel, we are so glad to hear that you loved your recently stay with us.We look forward to opportunities to welcoming you back on your next Stone Town visit. Regards
by A verified traveler
Posted 3 Feb 2024
This is my second stay there. One thing that need to be improved is renovation as hotel is very old. House keeping does not fill room with coffees, teas when it's run out. Restaurant serves breakfast at 7 but staff does not come until 7:40. No beach towels even though hotel is closer to the beach. Those things need some improvement but other than that the area around hotel is nice, the old charm of the hotel is beautiful. But it looks like when staff see gay couple traveling together they gave you very unpleasant look
Comment from Hotel Management
6 Feb 2024 by Khadija | House Hotel Manager, Hotel Management
Dear Mikhail thank you for your constructive feedback. I am very concerned with the experience you had at our Hotel.I appreciate that we offered you a free upgrade to a superior room as you are our repeat guest, thus in regards of the breakfast starts only at 7:30am and not at 7:00am just in case you need early breakfast to be sent in the room or take away always request at front desk as we do have 24/7 front desk and our associate will be happy to serve you. Concerning the beach towel we do offer them and this is available at the swimming pool. Hence for the coffee and tea facilities to be refilled our housekeeping refilling them while cleaning the room during the day in case you need some more I recommend you to call the reception No. zero “0” from your room there is always housekeeping on duty and they will get it refilled so quick.However “But it looks like when staff see gay couple traveling together they gave you very unpleasant look” We do strive to take good care of our guests inequality and maybe we did not meet your expectations during your stay but I assure you we are only happy when each and every guest of ours leave happy.I sincerely hope to welcome you back again Regards
by A verified traveler
Poor manager decisions
Posted 10 Jan 2024 on HotelsHotel overbooked, they had us going to a temporary stay, and then after one night coming back to the original hotel. How uncomfortable is having to check-out and check back in interrupting your stay/holidays. I was there for three days, and it ruined my entire second day for having to change hotel due to they overbooked. I booked my stay ahead of time, so it was not a last minute booking, no excuses.
Comment from Hotel Management
6 Feb 2024 by Khadija | House Hotel Manager, Hotel Management
Thank you Cristalbal for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback - both positive and constructive as it helps us improve the guest experience. We are glad that we managed to reallocate you to the highest Hotel category which is brand Hotel of Marriott in the same location.Due to the sold out of the Hotel, We are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.Regards
by A verified traveler
Posted 17 Dec 2023
by A verified traveler from Charlotte
Posted 21 Nov 2023
The location is absolutely perfect for anyone who wants to walk around Stonetown. Several wonderful cafés and restaurants are nearby and pretty much everything is walking distance. The Beyt is an older simpler hotel much like Tembo House hotel. But everything is clean and good condition. Breakfast is simple but more than enough. The staff are friendly and sweet — a big thanks to Diana for making my check in and check out fast and easy!
Comment from Hotel Management
16 Dec 2023 by Khadija Suleiman, Hotel Management
Thank you Brooke for your superb review. We appreciate your compliments to our staff, Location, courtesy of the Hotel, we are so glad to hear that you loved your recently stay with us.It is my turn to say "thank you again" for offering us 5/5 in everything, your highest recognition and for your high recommendation for our Boutique Hotel.We look forward to opportunities to welcoming you back on your next Stone Town visit. RegardsKhadijaHouse Hotel Manager
by A verified traveler from EL CAJON
Posted 20 Nov 2023
The room i stayed in was very classy and spacious.
Comment from Hotel Management
16 Dec 2023 by Khadija Suleiman, Hotel Management
Thank you Dianne for your superb review. We appreciate your compliments to our staff, Location, courtesy of the Hotel, we are so glad to hear that you loved your recently stay with us and that the room you stayed in was very classy and spacious..It is my turn to say "thank you again" for offering us 5/5 in everything, your highest recognition and for your high recommendation for our Boutique Hotel.We look forward to opportunities to welcoming you back on your next Stone Town visit. RegardsKhadijaHouse Hotel Manager
by A verified traveler
Posted 8 Aug 2023
The AC wasn't working and the plumbling in the room wasn't working and they couldn't put me in another room because they said they were sold out. I wanted to move to another hotel because I was not staying in those conditions they had the audacity to charge me for one night even though it was their fault I couldn't stay there. Never will I be looking at the hotel again. Never again.
Comment from Hotel Management
11 Aug 2023 by Khadija | House Manager, Hotel Management
Dear Elizabeth, Thank you for your constructive feedback. I am very concerned with the experience you had at our Hotel and would request for more details so as to ensure this does not happen with any other guest of ours. I have checked the dates you stayed with us and we actually didn’t have the availability due to the Hotel was sold out therefore weI appreciate that we managed to fix the technically issue of the A/C and the plumbing within 30minus the superior room was ready. However you were a bit out of patient and you already took an aim of booking to another Hotel.We do strive to take good care of our guests and maybe we did not meet your expectations during your first stay but I assure you we are only happy when each and every guest of ours leave happy.I sincerely hope to welcome you back again Regards
by A verified traveler
Posted 29 Jul 2023
Comment from Hotel Management
23 Sep 2023 by Khadija, Hotel Management
Thank you Rose for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback - both positive and constructive as it helps us improve the guest experience. We are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.RegardsHotel Manager
