Ratings based on 123 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Winfield
Posted 4 Jun 2024
Excellent over all but although rated 5 stars felt more like 4 stars facility
by A verified traveler
Posted 18 Dec 2023
Friendly, clean, best breakfast ever, people friendly and helpful and kind!
Comment from Hotel Management
19 Dec 2023 by Maria, Hotel Management
Dear MaryAnn,Thank you very much for your opinion! We are delighted that you appreciate our engagement to provide best service possible. Please feel welcome to visit us again!
by A verified traveler
Posted 4 Dec 2023
Great location. Close to main shopping and not too far from train/bus station. Beautiful views of mountains.
Comment from Hotel Management
8 Dec 2023 by Agnieszka, Hotel Management
Dear Dave,Hosting you was a huge pleasure for us and we hope to see you again soon!
by A verified traveler from Melbourne
Posted 11 Nov 2023
Great hotel in Zakopane and did enjoy my 7-night stay.
Comment from Hotel Management
13 Nov 2023 by Agnieszka, Hotel Management
Dear Peter,Hosting you was a huge pleasure for us. We hope we'll see you back soon :)
by A verified traveler
Posted 26 Oct 2023
Comment from Hotel Management
13 Nov 2023 by Agnieszka, Hotel Management
Dear Attila,Thank you so much for sharing your opinion with us. We are glad to hear that you have enjoyed our hotel and hope to see you again!
by A verified traveler
Posted 22 Oct 2023
Efficient staff and plenty of them.
Excellent breakfast.
Comment from Hotel Management
26 Oct 2023 by Agnieszka, Hotel Management
Dear Gary,Thank you for appreciating the quality of our service. We hope that you'll visit us again. :)
by A verified traveler
Mountain views are amazing
Posted 17 Oct 2023 on HotelsI paid for mountain view as a treat as we usually stay in budget hotels, the room was huge and the mountain view i asked for was truly amazing, best hotel ive stayed in.
Comment from Hotel Management
26 Oct 2023 by Agnieszka, Hotel Management
Dear Mark,Hosting you was such a pleasure for us. We hope you'll visit us again soon :)
by A verified traveler
Very good hotel
Posted 4 Oct 2023 on HotelsA very good hotel. Perfect service. Great spa and pool. 10 minutes from the center. Easy to walk . Rooms are specious and new. Good value for the price.
Comment from Hotel Management
5 Oct 2023 by Agnieszka, Hotel Management
Dear Keren,It was a huge pleasure to host you in our hotel. We hope we'll see you again soon!
by A verified traveler
Posted 5 Jul 2023
Beware the information on Expedia is not accurate. Rooms in the residences like the apartment are not air conditioned. The hot tub and pool are pretty but they purposefully keep it warm, not hot. The staff were very helpful, especially Agnieszka who helped us move from the apartment to an air conditioned hotel room.
Comment from Hotel Management
13 Jul 2023 by Bożena, Hotel Management
Dear Julane,Thank you for your visit in our Hotel and we sincerely apologize for all inconvenience. It was a pleasure for us to host you and we hope to see you again in Zakopane.
by A verified traveler
Good
Posted 19 Feb 2023 on HotelsStaff were very busy
Need to wait very long to get any service from them
Stayed in the family apartment, the stairs is very dusty
Good breakfast
