Ratings based on 747 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 18 May 2024
Old world charm in the heart of central Zagreb. Terrific, friendly service.
Comment from Hotel Management
20 May 2024 by Hotel Jagerhorn , Hotel Management
Dear Cynthia, Thank you for your wonderful review! We're thrilled that you enjoyed the old-world charm of our hotel and our terrific, friendly service. We look forward to welcoming you back to the heart of central Zagreb soon!
by A verified traveler
Posted 4 May 2024
The hotel was clean but had the smell of cigarettes in the hallway. We were on the “first floor” which meant we had to walk up to two flights of stairs with suitcases, and no elevators. However, the room we stayed in was nice and clean. But for the price, would rather stay elsewhere next time.
Comment from Hotel Management
6 May 2024 by Hotel Jagerhorn , Hotel Management
Dear Donna, We sincerely apologize for any inconvenience you experienced during your stay. Our hotel has a strict non-smoking policy, and we take reports of cigarette smells seriously. We will investigate to ensure this issue is addressed promptly. We understand that carrying luggage upstairs can be challenging, and we appreciate your feedback. While we don't have elevators due to the historical nature of the building, we are exploring options to assist guests with luggage in the future. We regret that the price didn't fully meet your expectations. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations on a future visit.
by A verified traveler
Posted 3 May 2024
Good service and clean rooms in a great area of Zagreb
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 30 Apr 2024
Lovely hotel in the middle of old town Zagreb. The staff at reception were very helpful. Bed was comfortable. Beautiful courtyard for breakfast. Would definitely recommend and will return!
Comment from Hotel Management
2 May 2024 by Hotel Jagerhorn , Hotel Management
Dear Michael, Thank you so much for your kind words and for choosing to stay with us at hotel Jagerhorn !We're delighted to hear that you enjoyed your time in Zagreb and that our hotel met your expectations. It's wonderful to know that you found our staff helpful, the bed comfortable, and that you appreciated our beautiful courtyard for breakfast.We truly appreciate your recommendation and we look forward to welcoming you back on your next visit to Zagreb!
by A verified traveler from Haseley
Posted 28 Apr 2024
Beautiful boutique style hotel. Staff go out of their way to accommodate your requests. Magdalena, thank you so much for your help.
All staff, a credit to the hotel. Thank you for looking after myself and my friends.
Nikki room 107
Comment from Hotel Management
30 Apr 2024 by Hotel Jagerhorn , Hotel Management
Dear Nikki,Thank you for your wonderful review!We're delighted to hear that you had a beautiful experience at our boutique-style hotel. It's fantastic to know that our staff, especially Magdalena, went above and beyond to accommodate your requests and made your stay memorable. We will pass along your kind words to Magdalena and the rest of our team.Thank you for choosing to stay with us and for recognizing the efforts of our staff. We hope to have the pleasure of welcoming you and your friends back to our hotel in the future.
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 8 Apr 2024
Oldest Hotel in Zagreb. Very nicely maintained. Beautiful breakfast setting. Right in the heart of Zagreb.
Comment from Hotel Management
8 Apr 2024 by Hotel Jagerhorn , Hotel Management
Dear Duane, Thank you for your glowing review!We're thrilled to hear that you appreciated the historical charm of our hotel and found it to be well maintained. It's fantastic to know that you enjoyed our beautiful breakfast setting and that our central location suited your needs perfectly.We take great pride in preserving the heritage of our establishment while providing modern comforts for our guests. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back to the oldest hotel in Zagreb in the future.If there's anything else we can assist you with, please don't hesitate to reach out.
