Ratings based on 200 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2023
by A verified traveler
Good value for money, near Etna
Posted 19 Oct 2023 on HotelsGood value for money - the hotel is in a great location for visiting Etna but is slightly too far up the hill to wonder into Zaffarena for dinner. Free and plentiful parking (in October).
The room was clean, a decent size and balcony has an amazing view over the town towards the sea. There is a free minibar which is a nice feature, with lemonades and water to drink. Unfortunately, you can hear everything above you and the rooms next door so don't expect to sleep in.
Staff on reception and in the spa were helpful and friendly. The spa itself is a tale of two halves - the first section a little outdated and smelled a bit funny, but then there is a second, newer section which is wonderfully done and calming, with an indoor pool downstairs. It was free to use - just remember a swimming cap.
Restaurant was ok - breakfast (included) and dinner was nothing special. For breakfast, you just help and seat yourself. You have to find a member of staff if you want a coffee but they were helpful once you can track one down. Breakfast items a bit lacking in quality except for the pastries which were delicious.
For a hotel that says it is an Eco Wellness hotel, it is a shame it still has bathroom miniatures (instead of the topped up, wall mounted ones that many hotels have these days) and the use of plastic cups for juices at breakfast instead of glasses.
All in all, a good choice to stay here. With some minor changes, it could be made great.
by A verified traveler
Posted 3 Oct 2023 on Hotels
by A verified traveler
Posted 27 Aug 2023
I’m having a wonderful time here and don’t want to leave
by A verified traveler
Posted 21 Aug 2023
We came here to enjoy the pool, the SPA and gym. The pool was fine, the SPA was not accessible for kids, except for the Panoramic pool, but then only early in the morning and one hour from 19-20. The gym was way too hot to do A workout, airco was not functioning well. Not happy…
by A verified traveler
Posted 12 Aug 2023
Hotel was falsely advertised, and we didn’t get what we expected based on their website. Spa was not open when it was supposed to be. The AC in our room did not work, even though the staff insisted that it did. It was 29 Celsius (85 Fahrenheit) in our room, even though it was set at to 21/70. Staff visited 4 times and insisted that the AC was working. They were able to find us a different room for the 2nd night. Same problem. Claims to have 3 restaurants on site. There is only 1, and it was the worst food we had during 10 days in Sicily. In addition, the staff was actually fighting with each other over our bill, and it took 30 minutes to check out. The property is built into the side of the mountain and there are 10 flights of stairs between the rooms, the spa, and the restaurant. Will absolutely not stay here again. Not worth the misery. You have been warned!!!
by A verified traveler
Posted 9 Jul 2023 on Hotels
by A verified traveler
Posted 1 Jul 2023 on Hotels
by A verified traveler
Posted 21 Jun 2023 on Hotels
by A verified traveler
Posted 19 Apr 2023 on Hotels
