Ratings based on 338 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Out
Comment from Hotel Management
5 Jun 2024 by Hotel Manager , Hotel Management
Dear Wendy,Thank you for your rating. We appreciate your feedback and will strive to make improvements to enhance your experience during your next visit. If you have any specific suggestions or concerns, please feel free to share them with us. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear Mike,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 26 May 2024
Room not clean and the toilet not working toothpaste in the sink
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Theodore,We apologize for the unsatisfactory condition of your room and the issues with the toilet and sink. This does not meet our standards, and we regret any inconvenience caused. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams immediately to ensure improvements are made. Please accept our sincerest apologies, and we appreciate your understanding.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 5 May 2024
It was convenient for what we needed. We stayed in room 318. The exhaust fan does not work in the bathroom, the carpet feels like its always wet. The walls look like they tried to repaint after they repaired some water damage but the person put in charge of painting didnt know what they were doing and used the wrong paint on the wrong walls, and house keeping thought itd be a good idea to try to cover it up with a high back chair. The floor in the main room is uneven and causes the night stand drawer to constantly roll open. The TV never worked, luckily we were hardly there or this might have caused a much larger issue.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Abbey Elizabeth,Though convenient, we sincerely apologize for the numerous issues you encountered during your stay. This falls far below our standards, and we are deeply sorry for the inconvenience caused. Your feedback is invaluable, and we will address each of these issues immediately to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 2 May 2024
Broken fridge the whole stay
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Keri,We apologize for the inconvenience caused by the broken fridge during your stay. This does not meet our standards, and we understand the frustration it must have caused. We'll ensure that maintenance addresses this issue promptly to prevent similar occurrences in the future.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 26 Apr 2024
The staff was not very attentive. We arrived 15 mins early would not allow us to check in. We stood until 3pm as they sat at desk talking. We were allowed to check in at exactly 3 pm. Not friendly at all. Elevator stopped working had to carry luggage down stairs while checking out. Not a good experience.
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear James,We apologize for the lack of attentiveness and friendliness displayed by our staff during your stay. It's important to us that our guests feel welcomed and valued from the moment they arrive, and we regret that we fell short in this regard. Additionally, we apologize for the inconvenience caused by the elevator issue during your checkout. Your feedback is invaluable, and we will address these issues with our team to ensure immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future. Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Moldy showers, stinky AC/ Heater, and lots of traffic noise! Great lication
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
Dear Candace,We apologize for the inconvenience you experienced during your stay. Your feedback regarding the moldy showers, unpleasant odor from the AC/heater, and traffic noise is concerning, and we will address these issues promptly to ensure a more comfortable experience for our guests. However, we're glad to hear that you appreciated the location. Providing a pleasant stay for our guests is important to us, and we will take your comments into consideration as we strive to improve. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Dirty room. Room had spiders on the curtains. Shower didn’t appear clean, refrigerator was dirty, microwave showed 9 seconds left from previous guest(s), tv showed “no signal”, ceiling had what appeared to be hand prints, elevator didn’t work, and overheard lady working the front desk say they found a crack pipe in one of the rooms. The lighting in the room was horrible and dimmer than lights at the funeral home. Would not recommend staying here at all. I also have pictures of the baby spiders on the curtains. 0/10 stars.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Tre'sor,We are deeply sorry for the unacceptable conditions you encountered during your stay. This does not reflect the high standards we strive to maintain. Your feedback is invaluable, and we are addressing these issues immediately to ensure a superior experience for all our guests. Please accept our sincerest apologies.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Not clean. Understaffed.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Hannah,We apologize for the cleanliness issues you encountered during your stay and for any inconvenience caused by our staffing levels. Providing a clean and comfortable environment is a top priority for us, and we regret falling short of your expectations. Your feedback will be addressed promptly to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Latonya CummingsGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Sonya,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Latonya CummingsGeneral Manager
