Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Great
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Gracias por su presencia en nuestro hotel y por la calificación otorgada.Saludos Cordiales
by A verified traveler
Posted 15 May 2024
They have spacious rooms, when you check in they must explain that they don’t have AC, this is unacceptable.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
I appreciate your comments, which are very important to us. Indeed, our facilities only have washed air and ceiling and pedestal fans in the rooms to mitigate any heat that may arise. Kind regards
by A verified traveler
Posted 8 May 2024
Nice hotel close to everything
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Gracias por su presencia en nuestro hotel y por la calificación otorgada.Saludos Cordiales
by A verified traveler from los angeles
Posted 21 Apr 2024
Gorgeous property! Close to all tourist attractions. Customer service is Excellent! I would stay here again. The breakfast buffet was delicious!
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Estimado Huésped :Gracias por su presencia en nuestro hotel, por la calificación otorgada y sus amables comentarios.Saludos Cordiales
by A verified traveler
Posted 4 Apr 2024
Everything was perfect for my family and me 😊
Comment from Hotel Management
5 Apr 2024 by General Manager, Hotel Management
Dear Guest We are so glad you enjoyed the stay with us, thank you so much for your comments, they help us to grow and offer a better service every day. Please come back soon to our home, we'll be very happy to meet you again.Best Regard
by A verified traveler
Posted 26 Mar 2024
I really love this hotel , I’ve been using it for the last 10 yrs or so.
The only problem is that I noticed it’s been deteriorating since the past 3 yrs. Blankets look old ,
Carpets look worn out and in my last visit our bathroom was dripping water from the light
Fixture.
One more thing , it doesn’t have air conditioning
And it gets hot during summer.
The staff is wonderful and their food is delicious.
Great buffet !
Comment from Hotel Management
28 Mar 2024 by General Manager, Hotel Management
Thank you for your opinion and your rating for our hotelBest Regards
by A verified traveler
Posted 23 Mar 2024
Great location
Comment from Hotel Management
28 Mar 2024 by General Manager, Hotel Management
Estimado Huésped :Gracias por su presencia en nuestro hotel, por la calificación otorgada y sus amables comentarios.Saludos Cordiales
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Estimado Huésped :Gracias por su presencia en nuestro hotel, por la calificación otorgada y sus amables comentarios.Saludos Cordiales
by A verified traveler
Posted 15 Mar 2024
Great location and very great and wonderful staff. Love this hotel and will always stay here when we return.
Comment from Hotel Management
15 Mar 2024 by General Manager, Hotel Management
Is a pleasure to recieve comments like your's. Thanks for choose Hotel Emporio Zacatecas for your visit in our State.We work every day to get guests like you.We hope to see you soon, in your Hotel.
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
14 Mar 2024 by General Manager, Hotel Management
Estimado Huésped :Gracias por su presencia en nuestro hotel, por la calificación otorgada y sus amables comentarios.Saludos Cordiales
