Ratings based on 174 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 3 Apr 2024
We enjoyed our stay here. The room was very clean and comfortable. However, do note that the bath tax is not included in the booking fee and it's a compulsory payment at the property.
by A verified traveler
Posted 27 Mar 2024
Onsen and traditional breakfast are excellent. Special experience. No English, but a smile goes a long way.
by A verified traveler
Great stay!
Posted 21 Feb 2024 on HotelsOne of the best onsen hotel that I have stayed. Excellent ambience and friendly staff.
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 3 Sep 2023
The service is fabulous, the property is in great condition and both kaiseki dinner and breakfast were delicious and well thought out. Within walking distance from Yuzawa Station.
by A verified traveler
Posted 3 Sep 2023
Excellent service
by A verified traveler
Posted 15 Apr 2023
Its probably a popular hotel very close to the JR station. The entrance and lobby were kinda crowded all the time. There were tons of Chinese Mainlanders, adults and kids, loud and annoying, some boys were even peeking at the female onsen entrance. However, no staff can be found on the onsen floor to manage or help.
by A verified traveler
Convenient
Posted 19 Feb 2023 on HotelsNear train station and convenient. Nearby restaurants closed before 8pm
by A verified traveler
Posted 16 Feb 2023
