Ratings based on 535 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2024
by A verified traveler
Posted 1 Jan 2024
Stayed 1 night. Room has heater, however, the room wasn’t very clean. The table and mirror wasn’t cleaned properly. You can only get 4 towels per room. Breakfast variety is limited. Only good thing is the location is right next to the 老街。
Comment from Hotel Management
25 Jan 2024 by Nick, Hotel Management
Dear valued guest,Thank you for choosing to stay with us and sharing your experience. We sincerely apologize for the issues you mentioned regarding room cleanliness, towel quantity, and breakfast variety, as they do not meet our quality standards.Firstly, we will promptly address the cleanliness concerns with our housekeeping staff to ensure that every guest experiences a clean and tidy environment in the future. Additional training and supervision will be implemented to improve our cleaning processes and prevent similar issues.Regarding the concern about towel quantity, we will review our policies to ensure that guests can easily access the comfortable amenities they need.As for the limited breakfast variety, we will actively consider expanding our options to cater to various taste preferences. Your feedback is crucial to us, and it will guide us in the direction of improvement.We appreciate your specific mention of the excellent location, and we are pleased that it met your satisfaction. Moving forward, we will place greater emphasis on enhancing our overall service standards to ensure that your next stay is a more enjoyable experience.If you have any further suggestions or specific requirements, please feel free to contact us. Thank you once again for your feedback, and we look forward to the opportunity to provide you with excellent service again.Best Regards
by A verified traveler from DALY CITY
Posted 13 Oct 2023
Comment from Hotel Management
15 Dec 2023 by 晶澤管理部, Hotel Management
親愛的貴賓您好:非常感謝您的評論，我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客，晶澤也非常期待下次與您相見。
by A verified traveler
Posted 26 Aug 2023
Room was big with great view of the Sun moon lake, though the property needs refurbishment as the grout at the toilet requires maintenance.
Hotel was located very convenient to the night street next to it and within walking distance to the Pier to engage in activities.
Comment from Hotel Management
27 Aug 2023 by 日月潭晶澤管理團隊上, Hotel Management
Dear GuestWe sincerely appreciate your feedback and thank you for the suggestions you have provided. Rest assured, we are dedicated to upholding the spirit of making you feel at home, while continuously striving to offer the best services and environment to each and every guest. Your invaluable insights will be carefully considered as we embark on comprehensive improvements. The entire Crystal Radiance team is eagerly anticipating the pleasure of your return in the future.
by A verified traveler
Perfect Hotel to relax
Posted 14 Mar 2023 on HotelsSplendid hotel with a fantastic view of the SunMoon Lake
Comment from Hotel Management
14 Mar 2023 by 晶澤管理部, Hotel Management
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We hope to see you again with us when you next come to Sun Moon Lake. Best regards
by A verified traveler
Posted 2 Jan 2023 on Hotels
Comment from Hotel Management
5 Jan 2023 by FO, Hotel Management
親愛的貴賓您好非常感謝您的評論，我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客，也會做最完整的改善，晶澤也非常期待下次與您相見。
by A verified traveler
Posted 30 Dec 2022 on Hotels
Convenient n room was big, but the hotel was not very clean, very poor mantain.
Comment from Hotel Management
30 Dec 2022 by 晶澤服務團隊, Hotel Management
Dear Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Sun Moon Lake. we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.
by A verified traveler from Norcross
Posted 7 Jan 2022
Great location that sits next to the lake and business area.
Comment from Hotel Management
7 Jan 2022 by 客務部, Hotel Management
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards
by A verified traveler
Posted 24 Feb 2021 on Orbitz
Comment from Hotel Management
8 Mar 2021 by 飯店管理人員, Hotel Management
親愛的貴賓您好:非常感謝您的評論，我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客，也會聆聽您寶貴的意見做最完整的改善，晶澤也非常期待下次與您相見。
by A verified traveler
Posted 24 Feb 2021 on Hotels
Upon checkin, the staff was very helpful in giving tips about destinations and dining options in the area. Awesome views from the balcony for lake-facing suite. Nearby stalls and restaurants tend to close early. Would stay again.
湖景套房空間寬敞乾淨，設備都算新、且該有的都有。兩面採光，大窗戶及陽台看出去景色驚艷，每早看著湖光山色起床。廁所另有淋浴間，也有拉門可以在泡澡時關上。服務人員友善服務周到，完全沒有其他評論提及的問題。早餐不是最豐盛，但以一間20幾個房間的旅館來說很OK了，吃了三天也不會膩。有機會再來日月潭的話會願意再入住。
Comment from Hotel Management
24 Feb 2021 by FO, Hotel Management
親愛的貴賓您好
非常感謝您分享在晶澤的美好經驗，能在您旅程中提供舒適的環境是我們的榮幸，謝謝您對我們所提供的設施、服務感到滿意與肯定，我們會繼續保持並朝向更細緻貼心的服務邁進。晶澤也非常期待下次與您相見，享受日月潭的品味極致生活。
