Ratings based on 1,070 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
31 May 2024 by Christopher R , Hotel Management
Dear Warren, Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
by A verified traveler
Posted 19 May 2024
We are Diamond IHG members and stay at a lot of 4-5⭐️ hotels. For the price of the room it was so crammed very disappointing especially seeing we paid for an upgraded king suite. Beautiful bathroom…..watch your toes…..in order to get to the sink you must watch you don’t catch your foot on the door that opens on to the vanity very dangerous
Front desk staff was not overly friendly upon check in…… just matter of fact like. Yet later in the evening and this morning staff was very hospitable. Dining room staff were amazing very good breakfast
Comment from Hotel Management
20 May 2024 by Christopher R, Hotel Management
Dear Leah, Thank you for taking the time to complete our satisfaction survey and for choosing Hotel Indigo for your recent stay.I would like to apologise for the inconvenience you have encountered during your stay. Please rest assured that all your comments have been taken into consideration and reviewed to take necessary action and correct any shortcomings. I hope that despite your experience on this occasion we have the opportunity to welcome you back to Hotel Indigo in the future. Front of House Manager. Christopher R
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
12 Jun 2024 by Amy C, Hotel Management
Dear Hector,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,
by A verified traveler
Posted 14 May 2024
Overall a very good hotel. But the first morning the fire alarm went off at 655am. No fire. Same morning no hot water.
Comment from Hotel Management
14 May 2024 by Amy C, Hotel Management
DearThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.I would like to apologise for the inconveniences you have encountered during your stay. While we regret the circumstances that led to these inconveniences, we hope you understand that these were unforeseen events beyond our control.I hope we have the opportunity to welcome you back to Hotel Indigo in the future. Kind regards,
by A verified traveler from Fredericton
Posted 12 May 2024
Very nice property close to downtown, lots of restaurants close by
Comment from Hotel Management
13 May 2024 by Christopher R, Hotel Management
Dear Laurence,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Chris R, Hotel Management
Dear Danielle,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.Feedback is of utmost importance to us in our striving for continuous improvement and your contribution to this is much appreciated.I am sorry to learn about the inconveniences you experienced during your stay. Please accept my sincere apologies and rest assured I will share your feedback with the management team so that the necessary measures can be taken in order to avoid these situations from reoccurring. I hope that despite this unpleasant experience, we will have the opportunity of welcoming you back to our hotel.Kind regards,
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
12 May 2024 by Amy C, Hotel Management
Dear Lisa,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,
by A verified traveler
Posted 7 May 2024
Lovely hotel just 10 minutes walk from the centre of York. Situated in a student area but it is quiet and there's lots of lovely cafes and restaurants only a few minutes away. Hotel was stunning, modern and comfortable. Staff were very helpful and we'd definitely stay again. Breakfast was amazing.
Comment from Hotel Management
8 May 2024 by Amy C, Hotel Management
Dear Luke Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,
by A verified traveler from Los Angeles
Posted 4 May 2024
The staff was friendly and helpful. The facilities were clean.
Comment from Hotel Management
8 May 2024 by Amy C, Hotel Management
Dear ElizabethThank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,
by A verified traveler
Posted 28 Apr 2024
All staff were incredibly professional and helpful. Great breakfast and comfy rooms
Comment from Hotel Management
30 Apr 2024 by Christopher R , Hotel Management
Dear Mark,Thank you for taking the time to provide us with your feedback and for choosing Hotel Indigo for your recent stay.It was a pleasure to read of your overall satisfaction regarding your experience in our hotel. We are continuously striving to deliver the highest levels of service and to ensure our guests feel genuinely cared for.Thank you once again for staying with us and we are looking forward to the opportunity of welcoming you back to our hotel in the future.Kind regards,Front of House Manager. Christopher R
