Ratings based on 483 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Box Elder
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello Joan, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 8 Jun 2024
Check in was easy, and the bed was pretty comfortable. Those are really the only positives. The pool was ice cold, so couldn't be used. Lower level room had window to the parking lot that doesn't lock. TV doesn't work at all. The floor felt sticky- I had to walk around with my shoes on the entire time. Very thin walls. I could hear my neighbors constantly, and the people above me kept dropping something on the floor while I was trying to sleep. I likely would not stay here again.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Sarah,We appreciate your feedback on your recent stay with us. We regret to hear about the challenges you experienced and apologize for any inconvenience caused. Our team values your insights and will address the concerns you raised to enhance the guest experience. Should you choose to stay with us again, we hope to provide an improved stay that meets your expectations.
by A verified traveler
Posted 6 Jun 2024
The bathrooms are very small
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello MICHELE L,We appreciate your feedback on the bathroom size and will share it with our team for future improvements. Thank you for bringing this to our attention.
by A verified traveler from WICHITA
Posted 4 Jun 2024
If what you need is a good place to sleep with no frills this is a good place to stop. It was clean and the staff was helpful. The breakfast was very limited.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Barbara, We appreciate you taking the time to share your experience with us. It's great to hear that you found the cleanliness and staff assistance satisfactory during your stay. Your feedback regarding the breakfast options will be noted for future improvements. Thank you for choosing to stay with us.
by A verified traveler
Posted 1 Jun 2024
The place was decent for the price. The pool area was a bit dirty and the pool cold (which was odd considering the sign outside advertises it as heated).
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Monte, Thank you for sharing your feedback with us. We appreciate hearing about your experience and will be sure to pass your comments along to our team for review. Our goal is to always provide the best possible stay for our guests, and we apologize for any inconvenience you may have experienced during your visit.
by A verified traveler
Posted 22 May 2024
The curb appeal was not what was advertised, but was better when entering the business. Our satellite tv did not work the second night, even after the night person tried to help and the continental breakfast was very poor, food was out and not many options, most customers left disappointed.
Comment from Hotel Management
23 May 2024 by Manager, Hotel Management
Hello Kim, We are glad to hear that you found the interior of our hotel to be better than expected upon arrival. Your feedback regarding the satellite TV and breakfast is valuable, and we will ensure that it is shared with the appropriate departments for further review and improvement. We appreciate you taking the time to share your experience with us.
by A verified traveler
Posted 20 Apr 2024
The stay was inexpensive and, because it was shown as a Wyndham property, had my expectations high. I was disappointed in the stains on the bedding, the condition of the bathroom, the noise when the upstairs room ran water, and the poor selection for breakfast.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello Gary,We appreciate your feedback and regret to hear about your experience. Our team prioritizes cleanliness and maintenance, so this will be looked into. Rest assured, we strive for all guests to leave satisfied.
by A verified traveler
Posted 16 Apr 2024
Disgusting- cockroaches, black mold on shower curtain, owners/staff rude & abrasive. Made excuses & final statement was "what do you want me to do about it?!" Wouldn't even give creamer when asked & rude when asked for towels. Never have advertised discount for stay.
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Tiffany, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 3 Apr 2024
Old
Comment from Hotel Management
4 Apr 2024 by Manager, Hotel Management
Hello Beth, We are sorry to hear you found the hotel to be old. Our team is continually working to maintain and improve our property to enhance our guests' experience. Your feedback is valuable and will be shared with the management for further consideration.
by A verified traveler
Posted 17 Mar 2024
We stayed because there was a “continental breakfast” the continental breakfast was waffles, cereal, toast, or an oatmeal cream pie. The pool room was so cold we wore coats, and the pool was so cold the kids could hardly stand to be in it. Might be a good budget place to stay for adults without kids, but I wouldn’t stay as a family with kids again.
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Amanda, We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our team for their review. We strive to provide a comfortable stay for all guests and will take your comments into consideration for future improvements. Thank you for staying with us, and we hope to welcome you back in the future.
