Ratings based on 556 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
I’m happy
Comment from Hotel Management
24 May 2024 by Jenna, Hotel Management
Thank you for taking the time to leave a review of your stay. We really do appreciate it.We are delighted you enjoyed your experience at our B+B in York and we hope to welcome you back in the near future!Kind Regards.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Jenna, Hotel Management
Thank you for taking the time to leave a review of your stay with us. We really appreciate it. Thank you for choosing us, and we are delighted you enjoyed your experience. We look forward to welcoming you back in the future. Kind Regards.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
7 Jun 2024 by Jenna, Hotel Management
Thank you for taking the time to leave a review of your stay, we really appreciate it. Your feedback is important to us and we use it constructively to strive for improvements.We hope to welcome you back in the future. Kind regards.
by A verified traveler
Posted 6 May 2024
The building is really nice and well maintained. Much to be desired in our room. Strong sewer gas smell coming from the bathroom and definitely needs a new mattress. Springs coming through that really made sleep difficult. Joseph the desk attendant was excellent and very helpful.
Comment from Hotel Management
8 May 2024 by Jenna, Hotel Management
Thank you for sharing your feedback about your recent stay at our B+B in York. We appreciate your comments about the aspects of your experience that were satisfactory, as well as those areas where we could improve. Your feedback helps us to continually enhance our services and facilities for the benefit of our guests, and I will be sure to pass your comments along to the relevant members of staff. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 1 May 2024
Nice Hotel. I had a decent single room in the annexe
Comment from Hotel Management
1 May 2024 by Jenna, Hotel Management
Thank you for taking the time to leave a review of your stay. We really appreciate it. I am thrilled you enjoyed your time with us and found the room to your liking. We look forward to welcoming you back in the near future!
by A verified traveler from Runcorn
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Duty Manager, Hotel Management
Many thanks Robin for taking the time to leave a review of your stay, we do appreciate it. I will make sure your feedback is passed on to our team. We hope to welcome you back in the near future
by A verified traveler
Posted 31 Mar 2024
Welcoming staff at check in and breakfast. Walkable distance from centre.
Doggy bag on arrival.
The only complaint is very poor sound insulation between rooms and floors. I could literally hear conversation from downstairs German neighbours at 4am.
Comment from Hotel Management
14 Apr 2024 by Duty Manager, Hotel Management
Many thanks Renata for taking the time to leave a review of your stay, we do appreciate it. I will make sure your feedback is passed on to our team. I'm sorry to hear you stay with us was disturbed by some less that considerate guests. We hope to welcome you back in the near future
by A verified traveler
Posted 11 Mar 2024 on Hotels
Enjoyed our stay and Breakfast, good location for historic York
Comment from Hotel Management
11 Mar 2024 by Duty Manager, Hotel Management
Many thanks for taking the time to leave a review of your stay, we do appreciate it. I will make sure your feedback is passed on to our team. We hope to welcome you back in the near future
by A verified traveler
Disappointing
Posted 18 Feb 2024 on HotelsWe booked the b&b for a family weekend in York and had a lovely time in the city. We picked this b&b because it advertised a games room so the kiddies would be happy in the evening, when we arrived we found there was no games room but were offered a pack of cards! We started a card game with the kiddies and the man on duty asked us to be quieter.
The parking situation was disgraceful, we had to £10 a day and the second day we had the dungeon booked so needed 1 hour parking and they charged the full £10.
The room itself was nice and a gluten free breakfast was a nice surprise bit over all our host was moody, parking was expensive, the non existent games room and an expensive bar we weren’t expecting
Comment from Hotel Management
18 Feb 2024 by Duty Manager, Hotel Management
Many thanks for taking the time to review your stay, we really do appreciate it!I'm sorry to read you were disappointed with your stay with us. We deeply regret the confusion that was caused due to the listing of a games room, thanks to your feedback that evening it was immediately removed from our listing. We were happy that although we didn't have a games room you so much enjoyed your game of cards in our lounge. On the evening there was a concern about the amount of heavy banging on our glass table not the noise of the game. We would not have wanted the game to end with a shattered table. We charge 5 per night for our parking which is a very competitive rate within York. We have decided that 10 for the rest of the day after check out is the best way we can manage our car park spaces to allow all guests the same opportunity to park before check in. I'm happy to read that you thought the room was nice and enjoyed our gluten free breakfast selection.Thank you again for your feedback, we will use this to improve our offering going forward.Kind RegardsJoseph
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
16 Dec 2023 by Duty Manager, Hotel Management
Many thanks Paula for taking the time to leave a review of your stay, we do appreciate it. I will make sure your feedback is passed on to our team. We hope to welcome you back in the near future
