Ratings based on 711 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Overall experience was good
Comment from Hotel Management
13 Jun 2024 by General Manager, Hotel Management
Dear Tessy,We appreciate you taking the time to leave your four-star rating regarding your recent visit to The Union Bluff Hotel & Meeting House. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 8 Jun 2024
ok
Comment from Hotel Management
9 Jun 2024 by General Manager, Hotel Management
Dear Leo,All of us at The Union Bluff Hotel & Meeting House are thrilled to see your five-star rating! We can't wait to welcome you back again for another exceptional stay. Until then, safe travels!Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 5 Jun 2024
Was a great stay
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Meena,We are glad that The Union Bluff Hotel & Meeting House provided you with a five-star experience! We look forward to your next visit with great anticipation. Thank you and have a great day!Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 2 Jun 2024
I love staying here. Only downside was no microwave in the rooms. Restaurant downstairs is okay.
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Tara, Thank you for sharing a review of your time at The Union Bluff Hotel & Meeting House. We are thrilled to know you had an overall good stay and we appreciate your positive feedback as it tells us we are meeting our goals of service excellence. Thank you once again, and we look forward to welcoming you back soon. Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 31 May 2024
We stayed in the Surfside Motel side and not the Main building. The photos on the website are really nice, but not what I had expected upon arrival.
I was disappointed when I got to my room and realized that the room has a "sliding door" as the entrance, and window to our "ocean view." The ocean view was partially obstructed from what I thought I was getting.
If I were to stay there again, I would prefer to stay in the main hotel building where the view would have been better, and it appeared that I would have a private balcony vs a shared one like we had.
Overall pleased, just a bit underwhelmed based on my assumption from the photos.
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Cliff,Thank you for taking the time to review your stay and we are glad that you had an overall good time with us. We apologize for the concerns with the room and the ocean view. For your future visits, we recommend you reach out to the hotel reservations which we believe would enhance your stay. We appreciate your feedback and look forward to seeing you again at The Union Bluff Hotel & Meeting House soon. Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 29 May 2024
We liked the complimentary breakfast items each morning.
Comment from Hotel Management
30 May 2024 by General Manager, Hotel Management
Dear Ted,Thank you for staying with us and for the kind review. We appreciate you taking the time to comment on our complimentary breakfast offerings. We know how much this adds value to our guests’ stay and we are always pleased to hear that it is one of the highlights of their visit. It has been a pleasure to host you and we look forward to having you at The Union Bluff Hotel & Meeting House again. Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 26 May 2024
Had a family emergency and had to leave early and front desk person was not sympathetic.
Checking in front desk one person was accommodating the other person seem to be systematic on Procedures and lacked hospitality
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Rita,We are genuinely sorry to hear about your family emergency and apologize if our front desk staff's response didn't meet your expectations. Our team is trained to handle various situations with empathy and understanding, and we regret if it seemed like our staff lacked sympathy during your departure. Thank you for taking the time to share your feedback with us and for bringing your experience to our attention. We hope to have another opportunity to welcome you back in the future.Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 24 May 2024
Great location and very nice hotel
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear David,Thank you for writing a review about your recent visit. We are thrilled that you consider our location ideal for a stay in the area. Also, we appreciate your kind comments about our hotel. On behalf of everyone here at The Union Bluff Hotel & Meeting House, we invite you to stay with us again on your next trip.Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 23 May 2024
I would have liked a full breakfast. It was not as quiet as I like but we only spent time there at night and nothing kept us awake. Overall it was a very pleasant stay.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Pam,Thank you for taking the time to write feedback. We are pleased to read about the quiet and overall pleasant time you spent with us at The Union Bluff Hotel & Meeting House. That being said, we apologize that our breakfast did not exceed your expectations. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Tonia Mays, General Manager
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Bronwen,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Tonia Mays, General Manager
