Ratings based on 204 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Very good choice for anyone
by A verified traveler
Posted 30 May 2024
?
by A verified traveler
Posted 21 May 2024
The staff were helpful
Comment from Hotel Management
23 May 2024 by D.Çakmak , Hotel Management
Dear Guest,Thank you very much for taking the time to review our hotel and for your positive feedback. We would like to state that we will be happy to serve you again on your next visit.Regards,D.ChakmakGeneral Manager
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by D.Çakmak , Hotel Management
We are pleased to learn that you had a pleasant time at Novotel Trabzon. In addition, you can be sure that we will share your kind comments about our service quality with our entire team.We hope to welcome you again as soon as possible and to experience the Novotel difference again.Regards,D.CakmakGeneral Manager
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
21 Mar 2024 by D.Çakmak , Hotel Management
Dear Guest ,First of all, we would like to thank you for choosing Novotel Trabzon for your stay.Comments from our guests are very important for us to take our service quality one step further. Based on the experience you had during your stay, we kindly ask you to contact us at +90 462 455 90 00 and e-mail at h6710-gr@accor.com. Thank you again for taking your valuable time to share your accommodation experience with us.Regards,D.CakmakGeneral Manager
by A verified traveler
Posted 30 Nov 2023
The property was good and the room was nice and clean, the view was very nice, however the service is not good there was no body to help us bringing the baggage upstairs we had to drag it ourselves. No special offers were provided as a VIP member.
Comment from Hotel Management
6 Dec 2023 by M.Kıran , Hotel Management
Dear Guest,First of all, we would like to thank you for choosing Novotel Trabzon for your stay.Comments from our guests are very important for us to take our service quality one step further. We would like to inform you that the necessary research will be carried out and the necessary training will be given to our colleagues based on the feedback you have stated in your comment. Thank you once again for taking your valuable time to share your objective comments with us.We will be pleased to welcome you to Novotel Trabzon on your next trip and to receive your up-to-date comments about our hotel.Regards,M. KıranGeneral Manager
by A verified traveler
Posted 26 Oct 2023
Receptionist was very not helpful , aggressive , frown face
Comment from Hotel Management
27 Oct 2023 by M.Kıran , Hotel Management
First of all, we would like to thank you for choosing Novotel Trabzon for your stay.Comments from our guests are very important for us to take our service quality one step further. We would like to inform you that the necessary research will be carried out and the necessary training will be given to our colleagues based on the feedback you have stated in your comment. Thank you once again for taking your valuable time to share your objective comments with us.We will be pleased to welcome you to Novotel Trabzon on your next trip and to receive your up-to-date comments about our hotel.Regards,M. KıranGeneral Manager
by A verified traveler
Posted 25 Aug 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by M.Kıran , Hotel Management
Dear Guest ,Welcome to Novotel Trabzon, hope to see you again soon.Regards ,M.Kiran
by A verified traveler
Posted 17 Aug 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by M.Kıran , Hotel Management
Dear Guest ,Welcome to Novotel Trabzon, hope to see you again soon.Regards ,M.Kiran
by A verified traveler
Posted 27 Jul 2023
The staff was great and the food was great! This place is top shelf!
Comment from Hotel Management
11 Oct 2023 by M.Kıran , Hotel Management
Dear Guest,Thank you for taking the time to share your views. We are very happy that you were satisfied with our services, and your valuable opinions have been a source of motivation for all Novotel Trabzon employees. We would like to thank you for your interest in our hotel and hope to be able to say "Welcome" to you again as soon as possible.Regards,M. KıranGeneral Manager
