Ratings based on 22 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2023
Comment from Hotel Management
24 Oct 2023 by Sertac Sarac, Hotel Management
Dear MohammadThank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Sertac SaracAssistant General Manager
by A verified traveler from amman
Posted 20 Jul 2023
Our paid breakfast was denied by the hotel staff and we had to go outside for breakfast every day, they insist that our reservation has no breakfast, also there is no parking spaces for our car on Saturday, Sunday and Wednesday night because the hotel has a night club party's on these nights.
Comment from Hotel Management
26 Aug 2023 by Sertac Sarac, Hotel Management
Dear ShakerThank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Sertac SaracAssistant General Manager
by A verified traveler
Posted 17 Jul 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by Sertac Sarac, Hotel Management
Dear MirzahMany thanks for your rateRegardsSertac SaracAssistant General Manager
by A verified traveler
Posted 7 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by Sertac Sarac, Hotel Management
Dear Ahmed Thank you very much for your kindly rate.SincerelySertac SaracAssistant of General Manager
by A verified traveler
Posted 6 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by Sertac Sarac, Hotel Management
Dear AbdulmajeedThank you very much for your kindly rate.RegardsSertac SaracAssistant of General Manager
by A verified traveler
Posted 31 May 2023
Rooms were very good
Water flowing in shower is poor !!
Comment from Hotel Management
2 Jun 2023 by Sertac Sarac, Hotel Management
Dear IbrahimThank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Sertac SaracAssistant General Manager
by A verified traveler
Posted 26 May 2023
Staff are smiling and welcoming … booked a room with breakfast but when I arrived hotel reported no breakfast included ! Room furniture is outdated
Comment from Hotel Management
2 Jun 2023 by Sertac Sarac, Hotel Management
Dear HussainThank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Sertac SaracAssistant General Manager
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 3 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Sertac Sarac, Hotel Management
Dear Mehmet HilmiMany thanks for your kindly ratingRegardsSertac SaracAssistant General Manager
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Sertac Sarac, Hotel Management
Dear AbdullahMany thanks for your kindly ratingSertac SaracAssistant General Manager
