Ratings based on 183 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hong Kong
Posted 13 Aug 2019
reasonable price for this hotel. Good location and pretty large room to be stayed in.
by A verified traveler
Nice
Posted 28 Jan 2019 on HotelsPrice includes breakfast which was pretty good. Staff was friendly and English was okay.
by A verified traveler
Posted 11 Oct 2018
Reception staff took a long time to find my reservation.
Recommended
for Everyoneby A verified traveler from Usa
Posted 30 Apr 2018
Nice staff, clean room and convenience location. I recommend this hotel.
Recommended
for Everyoneby A verified traveler from Toronto, Canada
Posted 9 Apr 2018
Pros: How close the subway is to the hotel.
Beds had just the right hardness.
Toyoko Inn is a business hotel and that was what we expected when we arrived. Please note that when you walk out of the hotel you have to hand in your key to the lobby staff.
The staff was friendly and accommodating at the lobby - There was a slight burn smell in the halls and room (I think something to do with the disinfection during the daily cleaning) and they had a deodorant spray to get rid of the smell. The lobby staff can communicate in Japanese, English and Chinese (mandarin).
The room was small but efficient and has everything you need. Our room faced the main road and you will hear some vehicles at night (very few). It was not an issue for us.
There is complimentary breakfast between 7:00am to 9:30am, but please expect it to be simple - rice, onigiri, miso soup, eggs and meatballs. Coffee, tea and orange juice.
The hotel is close to two subway stations (of different lines), convenience stores, and local restaurants.
by A verified traveler
Posted 29 Mar 2018 on Hotels
by RAWISUT
Not impressive to the officer'manner.
Posted 30 Dec 2017 on HotelsEverything is alright as standard service of this hotel. But the English speaking of the officers need to be improved. Feel impolite! words and character is very weird, never found in other branches (of this hotel)!
by A verified traveler
Posted 18 Mar 2024
ぴあアリーナでのコンサート終わりに利用。この地域のわりに安価だったのが理由ですが、(僕の主観)他の東横インさんより小ぢんまりしていて施設・設備も最小限？無料朝食ありがたい。けどコーヒーはインスタントでないほうが嬉しいなー
Comment from Hotel Management
19 Mar 2024 by 東横INN横浜桜木町 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただき誠にありがとうございます。また、その際のご感想をお寄せいただき重ねてお礼申しあげます。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
28 Jan 2024 by 東横INN横浜桜木町 くちこみ担当, Hotel Management
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。せっかくお泊りいただいたにもかかわらず、残念なお気持ちにさせてしまい大変申し訳ございません。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
12 Feb 2024 by 東横INN横浜桜木町 くちこみ担当, Hotel Management
先日はご宿泊頂きありがとうございました。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。
