Ratings based on 350 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The person would not check you in. They have a machine that is not the most user friendly. It told me to scan my passport, and it kept saying scanning. Then a man came up on a screen and snapped you have to scan the other passport. That's not what the screen was saying and he snapped back just scan the other one.
by A verified traveler from Yucaipa
Posted 1 Apr 2024
Helpful, friendly staff. Very convenient to train station. Starbucks in hotel.
Comment from Hotel Management
4 Apr 2024 by Manager Yoshida, Hotel Management
Thank you for staying at JR East Hotel Mets Yokohama Tsurumi.We are very pleased to read your compliments to our staff.We will continue to strive to improve our services every day to ensure your continued satisfaction.We hope you will visit JR East Hotel Mets Yokohama again when you are in the neighborhood.Thank you very much for taking time out of your busy schedule to write this review.
by A verified traveler
Posted 28 Mar 2024
What a pleasant surprise for a hotel in this price range. It offers more than what I expected and was clean, conveniently located right next to JR trains that will take you straight to HND in less than 20 minutes. I enjoyed it so much that I joined their free membership and got late check out for free. Definitely will come back again.
Comment from Hotel Management
30 Mar 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.All of our staff are very happy to read your many compliments.It is easily accessible, about 30 minutes from Haneda Airport (Tokyo International Airport) (about 1 minute walk from Keikyu Airport Line Airport Express Keikyu Tsurumi Station).We will continue to strive to improve our services every day, aiming to be a hotel where our customers can relax.We look forward to serving you again.Thank you for taking the time out of your busy schedule to post a review.
by A verified traveler
Posted 12 Mar 2024
Excellent accommodations Very convenient with train station next door and connections to both Tokyo and Yokohama
Comment from Hotel Management
22 Mar 2024 by Manager Yoshida, Hotel Management
Thank you very much for staying at JR East Hotel Mets Yokohama Tsurumi.Our hotel is conveniently located within a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station, and can be used for a wide range of purposes such as sightseeing and business.We will continue to strive to be a hotel that satisfies our customers.Thank you very much for taking the time out of your busy schedule to write a review.
by A verified traveler
Posted 21 Nov 2023
A clean and comfortable room at a great price. located between different train lines with easy access to different attractions.
Comment from Hotel Management
22 Nov 2023 by Manager Yoshida, Hotel Management
Thank you for using JR East Hotel Mets Yokohama Tsurumi.We also received many compliments, and all of our staff members were very happy to read them.Our hotel is conveniently located just a 1-minute walk from JR Tsurumi Station and Keikyu Tsurumi Station.Our convenient access to Tokyo and Yokohama has been praised by many customers.We hope that you will use our hotel again when you come to Tsurumi.Thank you very much for taking the time out of your busy schedule to write a review.
by A verified traveler
Posted 27 Oct 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by Manager Yoshida, Hotel Management
Thank you very much for choosing JR East Hotel Mets Yokohama Tsurumi.We are very pleased to hear that you had a pleasant stay with us.We look forward to serving you again when you are in the neighborhood.Thank you very much for your review.
by A verified traveler
Posted 25 Oct 2023 on Orbitz
Very clean and convenient. Safe and secure.
Honestly loved everything, price was good.
I would come back to this hotel again.
The reviews were right for once.
Comment from Hotel Management
27 Oct 2023 by Manager Yoshida, Hotel Management
Thank you very much for using JR East Hotel Mets Yokohama Tsurumi.All of our staff are very happy to hear that you enjoyed your stay with us.We will strive to improve our services every day so that we can provide a more comfortable stay for our customers.We hope you will use our hotel again when you visit Tsurumi.Thank you for taking the time out of your busy schedule to post your review.
by A verified traveler
Posted 26 Sep 2023
The location is very convenient and the rate is reasonable.
Comment from Hotel Management
27 Sep 2023 by Manager Yoshida, Hotel Management
Thank you very much for choosing JR East Hotel Mets Yokohama Tsurumi from among the many hotels available.We received many words of praise and were very happy to read them.We will continue to strive to be a hotel that meets the expectations of our customers.If you are in the area, please use our hotel again.All of our staff are looking forward to seeing you.
by A verified traveler
Posted 24 Sep 2023
Everything perfect
Comment from Hotel Management
26 Sep 2023 by Manager Yoshida, Hotel Management
Thank you very much for using JR East Hotel Mets Yokohama Tsurumi.Our staff is very happy to receive your compliments.We will continue to strive to improve our services every day so that we can provide our customers with a comfortable stay.We look forward to serving you again.Thank you for taking the time out of your busy schedule to post a review.
by A verified traveler
Posted 12 Sep 2023
Comment from Hotel Management
19 Sep 2023 by 支配人 吉田, Hotel Management
この度はJR東日本ホテルメッツ横浜鶴見をご利用いただき、誠にありがとうございます。高評価を頂き大変嬉しく存じます。今後もより一層ご満足頂ける空間を提供できますよう精進して参ります。またお近くにお越しの際はご利用を頂けますと幸いでございます。お忙しい中口コミのご投稿を賜り、ありがとうございました。
