Ratings based on 457 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Apr 2024
The room was too small for two.
Comment from Hotel Management
16 Apr 2024 by Manager, Takaara, Hotel Management
Thank you very much for staying with us at JR-East Hotel Mets Mizonokuchi.Also, we appreciate your review.We are afraid that it was the smallest room type you stayed this time.If you would like, we also have bigger room such as double room and twin room.We are happy if you have another opportunity to stay with us again with another room type.We will try our best for the guests to stay comfortable, we are looking forward to serving you again.
by A verified traveler
Posted 28 Mar 2024
I didn’t like the check-in via computer screen.
Comment from Hotel Management
6 Apr 2024 by Manager, Takaara, Hotel Management
Thank you very much for staying with us at JR-East Hotel Mets Mizonokuchi.Also, we appreciate your review.We are using self check-in machine, but we will help you if you need assistance.We will try our best for the guests to stay comfortable, so we are looking forward to serving you again.
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
24 Mar 2024 by 支配人 高荒, Hotel Management
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、数あるホテルの中から当ホテルをお選び頂き、重ねて御礼申し上げます。この度のご滞在に概ねご満足頂けましたご様子で大変嬉しく思っております。これからもスタッフ一同お客様に快適にお過ごし頂ける空間作りとサービス向上に励んで参ります。最後になりますがお客様のまたのご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 12 Dec 2023
Location was so convenient - a quaint neighborhood with plenty of meal options, a supermarket and convenience stores steps away, and two train lines connect there with short rides to popular destinations like Shibuya. Polite, helpful staff, great wi-fi connection, clean room with two different types of pillows were also great. A few more English options on basic TV would have been even better.
Comment from Hotel Management
19 Dec 2023 by Manager Takaara, Hotel Management
Thank you very much for staying with us at JR-East Hotel Mets Mizonokuchi.Also, we appreciate your review.We are located next to JR Musashi Mizonokuchi station and Tokyu Mizonokuchi station.It is convenient to go to Kawasaki, Yokohama and Tokyo area.We are pleased to hear that you enjoyed your stay with us.We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.
by A verified traveler
Posted 4 Dec 2023
Very comfortable hotel with friendly staff.
Comment from Hotel Management
10 Dec 2023 by 支配人 髙荒, Hotel Management
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We are pleased to hear that you enjoyed your stay with us.We will try our best for the guests to stay comfortable, so we are looking forward to seeing you again.
by A verified traveler
Posted 27 Nov 2023
It’s located in the very convenient because it’s at the station for JR and Tokyu lines. It’s super convenient to go Tokyo, Yokohama and Kanagawa area. There are many stores near by as well as restaurants.
Comment from Hotel Management
2 Dec 2023 by Manager, Takaara, Hotel Management
Thank you very much for staying with us and we also appreciate your review.There are many shops and restaurants around our hotel and we hope you enjoyed your stay with us.If you have another opportunity to visit our area, we are looking forward to seeing you again.
by A verified traveler
Posted 27 Nov 2023
It was so convenient because the hotel is by the train station. There is Denny’s downstairs where we had a breakfast next morning.
Comment from Hotel Management
2 Dec 2023 by Manager, Takaara, Hotel Management
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We are located next to JR Musashi Mizonokuchi station and Tokyu Mizonokuchi station so it is convenient to go to Kawasaki, Tokyo and Yokohama area.If you have another chance to visit our area, we are looking forward to seeing you again.
by A verified traveler
Posted 27 Aug 2023
It took me a minute to find the entrance inside the convience store. From the train on level 2 very easy to get in. And the pillows were amazing
Comment from Hotel Management
16 Sep 2023 by Manager, Takaara, Hotel Management
Thank you very much for staying at JR-East Hotel Mets Mizonokuchi.We also apprecieate your review.Our hotel is conveniently located near the station.We are very happy to hear that you enjoyed your stay with us.We sincerely look forward to welcoming you again.
by A verified traveler
Posted 5 Jul 2023
Comment from Hotel Management
6 Jul 2023 by 支配人 髙荒, Hotel Management
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。ご滞在中はごゆっくりお寛ぎ頂けましたでしょうか。今後共快適にお過ごし頂けますよう努めてまいりますので又の機会のご利用を心よりお待ち申し上げております。
by A verified traveler
Posted 3 Jul 2023
Breakfast is not so much good.
Comment from Hotel Management
6 Jul 2023 by 支配人 髙荒, Hotel Management
この度はJR東日本ホテルメッツ溝ノ口にご宿泊頂きまして誠にありがとうございます。又、お忙しい中ご投稿頂き重ねて御礼申し上げます。ご朝食に関しましてご満足頂けず大変申し訳ございませんでした。レストランにも共有し、皆様にご満足頂けますよう改善に努めてまいります。今後も快適にお過ごし頂けますようサービスの向上に努めてまいりますので、ご愛顧下さいますようお願い申しあげます。また近隣にお越しになる機会がございましたら、当ホテルのご利用をスタッフ一同心からお待ち申し上げております。
