Ratings based on 461 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Good
Comment from Hotel Management
4 Jun 2024 by Oshane RediResponse Specialist , Hotel Management
Dear James, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler from Washington
Posted 29 May 2024
Everything is good .everything is new I’m satisfied with everything that’s why.I’m recommending this hotel to everyone
Comment from Hotel Management
29 May 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Ricardo, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 May 2024
The whole staff was extremely friendly, and was helpful with us finding local dining and sight seeing. Thank you so much!
Comment from Hotel Management
29 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Claude, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the friendly staff and convenience. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 May 2024
It was okay for the price but for the current state of the property it was a little overpriced. The elevator didn't work and the pool was closed. That should have at least been noted on Expedia's website. Breakfast is very very minimal and only from 6 am to 9 am, 10 am would've been better. Coffee was not great but okay. The pool was being worked on so hopefully it'll be ready soon. It was taken over by new management so maybe we just stayed there during everything being updated. It was semi convient being 30 minutes from Beaufort and 46 minutes from Savanah. The staff was extremely helpful and friendly. The guy that checked us out wasn't really and I'm assuming he was an owner bc he was dressed that way. All in all we would stay there again once everything is hopefully fixed. This is a non smoking hotel and they are very strict about it.
Comment from Hotel Management
29 May 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Amanda, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN YEMASSEE regarding the helpful staff. I do apologize for the condition of the elevator that you described, breakfast not being up to your standards along with the other issues mentioned. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Oshane RediResponse Specialist , Hotel Management
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN YEMASSEE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 15 May 2024
Disappointed the pool was not open. There was literally nothing for breakfast. We were there for six night and the only food was waffles, nothing else. Kept getting told the supplies truck still had not come.
Comment from Hotel Management
15 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Evelyn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. The staff and I were glad we earned your 4/5 score following your stay. However, you expressed that you were disappointed that the pool was not opened, and the limited breakfast options hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your feedback and we would love to have another chance to provide you with an even better experience the next time you're in town.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Great value for your money, quick easy check in
Comment from Hotel Management
30 Apr 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Adriaan, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN YEMASSEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our check-in to be easy, value to be great and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
The room was excellent. It was quiet even with it being on the ground floor and the motel being close to the interstate.
The desk clerk was friendly and helpful. The breakfast was well presented and easy to access. The only negative is the pool needed to be drained and cleaned.
It was the best Red Roof I have used. The price was an excellent value.
Comment from Hotel Management
23 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Regina, The staff and I are happy to read your comments in regard to your recent stay at the RED ROOF INN YEMASSEE. You complimented our excellent room, close proximity to the interstate, our friendly and helpful staff and well-presented breakfast. Thank you for the insight about the pool. Our apologies for any inconvenience caused. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
It was a nice stay. Seemed like a newer facility. The gentleman at the desk was very helpful.
Comment from Hotel Management
21 Apr 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Yemassee. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our helpful staff, new facility and you having a nice stay. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
The room is completely dirty. Everything is rusted and there appears to be dead beetle shells all around that we had to clean up. Bed covers are stained, floors are dirty, thick dust on sleeves and headboards. Some lamps don’t work. Front desk staff person was very kind and super helpful. He was awesome actually. Best part of the stay! Luckily, we’re just passing through for the night and needed a place to stay. Ceiling has water damage. It appeared to be nice on the outside. Definitely won’t be staying here again.
Comment from Hotel Management
22 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Dear Cheryl,Thank you for taking the time to tell us about your experience at the Red Roof Inn Yemassee. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the uncleanliness of the room, the stains on the bed convers and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
