Ratings based on 242 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 7 Jun 2024
Cabin was very old but comfortable. Needs some updates
by A verified traveler
Posted 4 Jun 2024
Staff was great and the cabin was nice and clean.
by A verified traveler
Posted 3 Jun 2024
Very nice room, only issue was 2 queen beds, no kings. Lovely setting. Much better value than the Old Faithful Inn. Not historic, but you can walk to the Inn and experience the history that way. Super close to Old Faithful Geyser, and the great Visitor Center. Not a large selection of eating places, but the Obsidian Dining room was great for breakfast and dinner!
by A verified traveler from Bountiful
Posted 2 Jun 2024
Floor wasn’t dust I had to sweep the floor for my kids to walk on it, not much Toilet paper, also I thought breakfast was included and it wasn’t, I had requested extra towels and blankets for our arrival and none of that was delivered until 9pm when were ready for bed. I wouldn’t no be staying here again.
by A verified traveler from Highlands Ranch
Posted 31 May 2024
The Old Faithful Snow Lodge is beautiful and its' walking distance to Old Faithful and the numerous surrounding geysers make it a prime destination location.
However, that all falls away due to the poorly trained staff and workers at the Old Faithful Snow Lodge. We had interrupted our exploration of Yellowstone to be at the Old Faithful Snow Lodge at 4PM for check-in. Upon arrival, we were told our room was not ready (no cause for alarm, that happens) and after talking with the cleaning crew, the front desk staff informed us our room would be ready in 15 to 20 minutes.
Not enough time to go do anything more than visit the gift shop - we came back about 30 minutes later and now waited behind multiple other people checking-in, only to be told our room was STILL not ready. We were told that our room would absolutely be ready in another 30 minutes. We had wanted to take a shower and change out of our stinky clothes before dinner (had been out hiking the majority of the day) and the on-site restaurants do not take reservations and with the amount of people already waiting to be seated, we were looking at not being able to eat dinner on-site and taking the hour and a half (one way) trip to West Yellowstone for dinner - so we attended dinner at the Obsidian restaurant as is. Skip forward - our room was still not available FOLLOWING dinner. Our room was not available until AFTER 7PM (more than 3 HOURS after the check-in time)
Dinner was even more awful. Untrained waitstaff...
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 24 May 2024
Great lodge like setting very convenient to Old Faithful and some nice trails.
by A verified traveler
Posted 23 May 2024
This hotel is right near Old Faithful. A very nice facility, clean and comfortable. The staff was great- friendly and helpful.
by A verified traveler
Posted 23 May 2024
Too far from lobby .
