Ratings based on 104 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fontana
Posted 17 May 2024
Great place. Very nice and quiet. Everyone is very friendly.
by A verified traveler from Corona
Posted 1 May 2024
The personal was kindly and care to the us, Adriana in the restaurant was so nice always keeping us with hot coffee, the bedroom was so clean and nice I love the sheets and the white quilts on the beds, the view from my window was spectacular, the pool clean and warm all the time. Thank you so much for your service I enjoy a lot.
Comment from Hotel Management
6 May 2024 by Director of Sales, Hotel Management
Thank you for your kind comments, we hope to see you back soon.
by A verified traveler
Posted 30 Apr 2024
Everything was amazing until I came back home and realized THE CLEANING STAFF STOLE MY CLOTHES! The four days I stayed I never asked for cleaning service or anything but towels but to my surprise they still entered my room and took the liberty of taking my clothes counting on me not noticing because I had so much luggage what a disgrace everything was 10/10 but stealing my clothes degraded themselves to a 2/10 the staff should not be allowed in your room when you clearly stated you didn’t want them in there. Im never coming back and that’s a fact! Going to such an expensive hotel just to get robbed, what a joke!
Comment from Hotel Management
6 May 2024 by Director of Sales, Hotel Management
Thank you for your comments! We are at your service. I would like to know what was missing from your belongings, as well as the reason why you did not report as soon as your stay concluded? We have had your stay a month ago.
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 12 Feb 2024
Although the hotel is modern and clean, we were annoyed that key attractions, the suspension bridge over the waterfall, and the walking paths leading down to the river below the waterfall were closed after 3pm, the normal time for checking in.
by A verified traveler from Cary
Posted 2 Feb 2024
Food and serving staff are the best things this hotel has. Front office staff needs customer service training. They are never able to do anything without a manager and the manager is never at the property (so they say). Room I recently was in had dead insects in bathroom and near door.
by A verified traveler
Posted 23 Jan 2024
Me fascinó la estancia, la cercanía a la naturaleza, la paz de los espacios exteriores, el Spa y la atención en general fue fenomenal!
Comment from Hotel Management
2 Feb 2024 by Director of Sales, Hotel Management
Estimada Daniela, gracias por los comentarios, estamos a sus órdenes, ¡regrese pronto!
by A verified traveler from Cary
Posted 23 Dec 2023
Breakfast buffet and serving staff are excellent !
Comment from Hotel Management
26 Dec 2023 by Director of Sales, Hotel Management
Tammy muchas gracias por sus comentarios, estaremos esperándola pronto de regreso.
by A verified traveler from Cary
Posted 30 Aug 2023
My husband and I have stayed at this property before and most staff goes out of their way to accommodate and make our stay very pleasurable, especially the restaurant staff. The buffet is excellent.
The front desk is probably the worst as customer service. My husband had work papers to scan and she was quite rude her name Salma.
It seems that everything you ask them to do is painful and tiring and interfering with the conversations they have amongst themselves and the concierge,
Other than that first impression, everyone else is outstanding!
by A verified traveler
Posted 4 Jun 2023
Beautiful and colonial property. Great food and friendly staff.
