Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Very nice place, close to shopping mall
Comment from Hotel Management
25 Apr 2024 by Matthias, Hotel Management
Hello Ivan,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler
Posted 21 Apr 2024
Cant wait to go back
Comment from Hotel Management
25 Apr 2024 by Matthias, Hotel Management
Hello James,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler
Posted 3 Apr 2024
Convenient location
Comment from Hotel Management
11 Apr 2024 by Matthias Vogt,, Hotel Management
Hello Eric,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler from MILPITAS
Posted 19 Feb 2024
I really appreciate the warm welcome and help from the W Experirnce Shift Leader, Rene Tang. She understands that i just arrived from a long haul flight and wanted a place to get rest right away. She tried her best to get me a room way before the standard check-in time. And, I also want to commend Rene for her professionalism and hospitality to the care of customers. All in all, I give W Hotel Hong Kong and its staff an A !
Comment from Hotel Management
20 Feb 2024 by W Hong Kong, Hotel Management
Hello John,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler
Posted 1 Feb 2024 on Hotels
I have been stay at the same hotel in the last 3 months. The pillows that they provide do not have the fresh and comfortable level I was expected. Since I was stay in the same rooms in different times. I don't see much of the improvement. Last time I stayed the water for the shower was not at the temperature did not get warm to my comfortable level. One time the the pillow itself smell pretty bad.
Comment from Hotel Management
16 Feb 2024 by W Hong Kong, Hotel Management
Hello Pik Yim,Thank you for choosing to stay at W Hong Kong! Your experiences and comments are most important to help us review and improve service performances. We have shared with our talents how you enjoyed the warm services. While I was disappointed to see that the overall experience did not live up to your expectations. I would like to take this opportunity to extend my gratitude to your feedback and we hope that you will give us one chance to rectify the issue. In the meantime, please let us know if you require any other assistance. Looking forward to hosting you at W Hong Kong again, thank you! Best wishes, Matthias Vogt, General Manager, W Hong Kong
by A verified traveler
Posted 16 Jan 2024 on Hotels
Amazing service at hotel, great view. We had an amazing time.
Comment from Hotel Management
17 Jan 2024 by W Hong Kong, Hotel Management
Hello Ingrid,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
17 Jan 2024 by W Hong Kong, Hotel Management
Hello Helen,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler
Posted 17 Dec 2023 on Wotif
Great property
Comment from Hotel Management
18 Dec 2023 by W Hong Kong, Hotel Management
Hello Darren,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
by A verified traveler
Posted 29 Nov 2023
Location
Comment from Hotel Management
1 Dec 2023 by W Hong Kong, Hotel Management
Hello Pik Yim,We sincerely appreciate the trust and confidence you have in us. Thank you for choosing us, we will strive to continue our commitment to serving you again during your next stay. Looking forward to seeing you soon! Best wishes, Matthias Vogt, General Manager
