Ratings based on 33 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Torrance
Posted 17 May 2024
To attend the Rocket Festival, I made a reservation in March. This hotel is very convenient to walk to the street fair on Friday night and the parade on Saturday. (The Rocket Festival on Sunday is a little far and not walkable) I will make a reservation for next year soon!
by A verified traveler
Posted 12 May 2024
Clean nice place.
by A verified traveler
Posted 28 Mar 2024
What a waste of effort by the kitchen staff who go to a lot of effort to prepare good food for guests only to have their efforts wasted as all food dishes set out in the buffet were cold. Fried eggs were miserable looking, cold and covered in cold cooking oil. All the other nice looking Thai food items were also cold, including rice. Only one dish had a burner lit under it - porridge. All the rest was cold. What a waste of effort of the kitchen staff. We booked 4 rooms for 7 guests and all had the same comment about the food.
We will not stay at this hotel again and suggest the hotel management take the time to correct the cold food issue, otherwise people will confined alternative hotel accommodation.
by A verified traveler
Wonderful stay with nice rooms.
Posted 1 Feb 2024 on HotelsThe JP Emerald is an older hotel, but they did implement a remodeling program about 3 years ago, which has really improved the rooms.
The staff are extremely helpful and wish to accommodate your stay. I'm just a one nighter coming and going from Bangkok to Savannakhet and this hotel is perfect for me.
I really like getting up in the morning, having breakfast and hitting the road. JP Emerald makes that easy.
by A verified traveler
Posted 11 Dec 2023
I arrived the morning after my booking due to start because of late wedding organising commitments in ubon, the staff were very rude & said my room was not available even though I had paid, the room was dirty & a disgrace with insects even in the bed, I did not stay & found a proper hotel, even though I have paid for it, so unhappy.
by A verified traveler
Friendly staff but hotel is tired looking
Posted 19 May 2022 on HotelsWe have stayed multiple times at The Emerald.
Glad to see new drapes in the rooms. Had to move room due to lack of Wifi. 2nd room was better, but shower floor flooded. Need to clean out drains, probable clogged with hair. Bathroom grout dirty and can easily be cleaned ( both rooms!
Breakfast was ok. Staff tried to please and were friendly, but they need to be given the tools to be able to do their jobs more efficiently.
Hopefully things will get better upon our return this or next year
by A verified traveler
Posted 17 May 2022 on Hotels
by A verified traveler
Posted 16 May 2022
Good Thai Hotel
by A verified traveler
Ok stay. Property in need of renovations
Posted 21 Apr 2021 on HotelsHave stayed at The JP Emerald a few times in the past. Property was sold out with a convention. Friendly staff, room was average, needs renovations. Bed was hard. Breakfast cook to order was quite good. Overall ok.
Comment from Hotel Management
22 Apr 2021 by Kete, Hotel Management
Thank you very much for staying with us and we look forward to taking care of you again in the next opportunity
by A verified traveler
Posted 22 Dec 2019 on Hotels
Comment from Hotel Management
25 Dec 2019 by kete, Hotel Management
Thank you. We remember to follow the advice and agreements of the company.
With regards
