Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Wolli Creek
Posted 4 May 2024
Friendly team!
Comment from Hotel Management
5 May 2024 by Balgownie Estate, Hotel Management
Hi Michael,Thank you for your lovely review!We hope to welcome you back to the Estate in the future.
by A verified traveler
Posted 22 Mar 2024
I ran into car trouble on my way to Balgownie, which meant I was left stranded without a car to get home to Heathcote. The staff were so accommodating and kept my room open in case I needed to stay another night, which I did. Given my stressful circumstances, everyone at the property was just lovely and made it easy for me to work, relax and sort out my car troubles.
Comment from Hotel Management
6 Apr 2024 by Balgownie Estate Yarra Valley, Hotel Management
HI Vanessa - Thank you for your lovely feedback. We are so glad we were able to help you given your stressful situation you fell into. We look forward to welcoming you back to our Estate again in the future.
by A verified traveler
Posted 7 Mar 2024
Balgownie had everything you needed for a relaxing time. The on site wine tasting, restaurant, spa, and pool was a great way to spend some time and relax.
Comment from Hotel Management
19 Mar 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Mitchell - Thank you for your wonderful review. We are so thrilled to hear how relaxing your getaway was at our Estate. We look forward to welcoming you back again.
by A verified traveler
Posted 5 Mar 2024
Short stay, the room was comfortable and very clean.
Comment from Hotel Management
19 Mar 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Sarah - Thank you for your lovely review. We look forward to welcoming you back soon!
by A verified traveler
Posted 3 Mar 2024 on Wotif
I paid $500 for one night stay with Breakfast to be honest the property from the outside and the restaurant area looks amazing but the room we had was definitely not 5 star and neither was the breakfast. I ordered a bucket of ice from my room called reception they transferred me to the kitchen I left a message as nobody answered had to go there myself to pick it up. The staff in the restaurant were great ‘Sarah you are a Champion’ both coffee machines weren’t working properly the pancake machine was empty it was continually waiting for things to be rectified. I stay at the Langham and Grand Hyatt Melbourne I find them to be cheaper to stay I think if you are going to charge these high prices then give me 5 star service. Probably won’t go back to stay as I found the rooms below 5 star standard and please fix the noisy aircon outside the balcony on the bottom floor 106 as it’s terrible sitting outside on the balcony with the noise cutting in and out
Comment from Hotel Management
19 Mar 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Darryl - Thank you for your feedback. I am sorry that some elements of your experience did not meet your expectations; please allow me to express my sincerest apologies. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and we are always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We hope to welcome you back in the future.
by A verified traveler
Posted 3 Mar 2024 on Wotif
We stayed in a one bedroom spa room and loved the comfortable king bed. Was reasonably clean but there were food crumbs on the bench of the kitchenette and spa looked like it needed a good scrub.
We did a wine tasting and the lady was fantastic. She was the perfect person for the job - chatty, friendly and more importantly she was knowledgeable (and honest) about the wines so of course we bought some.
Lovely location, hot air balloons early in the morning.
Had a wedding on close by so this was a great place to stay. Overall we really enjoyed a few nights here.
Comment from Hotel Management
19 Mar 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Tracey - Thank you for your lovely feedback. We are delighted to hear you enjoyed your Yarra Valley getaway. We look forward to welcoming you back soon.
by A verified traveler
Stunning relaxing end to our longer holiday.
Posted 1 Mar 2024 on HotelsWow stunning views, amazing restaurant and friendly and helpful team. The food and wine ( as you would expect) were excellent, great choice. Our corner suite had 180 degree views across the valley. My only small criticism were the pool area felt a bit unloved and needed some tlc.
Comment from Hotel Management
3 Mar 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Alex - Thank you for your lovely feedback. We are so delighted to hear how much you enjoyed your Yarra Valley getaway! We appreciate your feedback and will be sure to pass it on to our Operations manager. We look forward to welcoming you back soon!
by A verified traveler
3 star hotel claims 5 star
Posted 27 Feb 2024 on Hotelsproperty is dated.
inside of the room is a 3 star not 5 as claimed.
rainwater tank with very loud pump was on all night making opening of the window ,impossible.
air-condition is terrible .
lucky the night temperature wasn't to hot.
Breakfast was absolutely disgusting and should not be served.
Do yourself a favor and stay elsewhere.
Comment from Hotel Management
29 Feb 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Victor - Thank you for your feedback. We are sorry to hear this was your experience while stay at our Estate. The area of concern you have highlighted has been passed to our Operations manager for further consideration. Our property is currently a 4 star hotel with 5 star wines which we claim. This year we are also renovating the remaining half of our accommodation rooms to offer a new and exciting design. We hope to welcome you back in the future.
by A verified traveler
Posted 26 Feb 2024 on Wotif
Extremely friendly & helpful staff. Beautiful facilities with amazing views.
Comment from Hotel Management
27 Feb 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi Laura - Thank you for your lovely feedback. We look forward to welcoming you back to our Estate in the future.
by A verified traveler
Posted 23 Feb 2024 on Wotif
Comment from Hotel Management
6 Apr 2024 by Balgownie Estate Yarra Valley, Hotel Management
Hi John - Thank you for your 5 stars! We look forward to welcoming you in the future.
