Ratings based on 85 Verified Reviews

3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Dec 2023
4 out of 5
by A verified traveler from Masai

Posted 14 Nov 2023 on Orbitz
Did not arrange transportation from the airport despite requesting to do so. Breakfast and front desk are highly satisfactory. Dental kit, shaving kit and slippers need to be requested from reception
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Feb 2023 on Hotels
2 out of 5
by A verified traveler

Posted 10 Jun 2022 on Hotels
Comment from Hotel Management
11 Jun 2022 by Ibrahim Tawfiq, Hotel Management
Dear our Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis hotel yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis hotel yanbu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibrahim Tawfiq General Manager
3 out of 5
by A verified traveler

Posted 3 Jun 2022 on Hotels
Comment from Hotel Management
4 Jun 2022 by Ibrahim Tawfiq, Hotel Management
Dear our Valued Guest, Thank you for taking the time to tell us about your experience at the Ibis hotel yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis hotel yanbu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibrahim Tawfiq General Manager
5 out of 5
by A verified traveler

Outstanding 10/10

Posted 29 Apr 2022 on Hotels
Comment from Hotel Management
30 Apr 2022 by Ibrahim Tawfiq, Hotel Management
Dear Valued Guest , Thank you for choosing ibis Yanbu for your stay. Thank you for writing your review. Looking forward to having the pleasure of welcoming you back again in the future. Thanks & best regards. Ibrahim Tawfiq – General Manager
5 out of 5
by A verified traveler

Posted 20 Apr 2022 on Hotels
Amazing, keep up the good work!!!
Comment from Hotel Management
30 Apr 2022 by Ibrahim Tawfiq, Hotel Management
Dear Valued Guest , Thank you for choosing ibis Yanbu for your stay. Thank you for writing your review. Looking forward to having the pleasure of welcoming you back again in the future. Thanks & best regards. Ibrahim Tawfiq – General Manager
4 out of 5
by A verified traveler

Posted 18 Mar 2022 on Hotels
Comment from Hotel Management
30 Apr 2022 by Ibrahim Tawfiq, Hotel Management
Dear Valued Guest , Thank you for choosing ibis Yanbu for your stay. Thank you for writing your review. Looking forward to having the pleasure of welcoming you back again in the future. Thanks & best regards. Ibrahim Tawfiq – General Manager
5 out of 5
by A verified traveler

Posted 7 Feb 2022 on Hotels
Comment from Hotel Management
30 Apr 2022 by Ibrahim Tawfiq, Hotel Management
Dear Valued Guest , Thank you for choosing ibis Yanbu for your stay. Thank you for writing your review. Looking forward to having the pleasure of welcoming you back again in the future. Thanks & best regards. Ibrahim Tawfiq – General Manager
3 out of 5
by A verified traveler

Posted 31 Jan 2022
The toilet did not seem to be cleaned properly. I saw some hairs floating in the toilet.
Comment from Hotel Management
30 Apr 2022 by Ibrahim Tawfiq, Hotel Management
Dear our Valued Guest , Thank you for taking the time to tell us about your experience at the Ibis hotel yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis hotel yanbu, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager- Ibrahim Tawfiq
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