Ratings based on 420 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Very near to the station, very clean. Business hotel, nothing special, but absolutely ok. we didn’t see tourists from other countries. The more Asian Breakfast was absolutely ok.
Comment from Hotel Management
30 Mar 2024 by 東横イン新山口駅新幹線口, Hotel Management
この度はご宿泊ありがとうございます。また山口にお立ち寄りの際はご利用をお待ちしております。Thank you for staying with us.We look forward to seeing you again when you come to Yamaguchi.
by A verified traveler
Posted 19 Mar 2024
Good
Comment from Hotel Management
23 Mar 2024 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
20 Jan 2024 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
この度はご宿泊頂きありがとうございました。また、機会がございましたらぜひご利用ください。お待ちしております。
by A verified traveler
Posted 21 Nov 2023
It is conveniently located close to the station and the staff are very helpful and friendly. Also the breakfast is very good!
Comment from Hotel Management
21 Nov 2023 by 東横イン新山口駅新幹線口, Hotel Management
Thank you for staying with us. Thank you again for your compliment. We look forward to seeing you again.
by A verified traveler
Posted 18 Nov 2023
Comment from Hotel Management
8 Jan 2024 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
この度は当ホテルにご宿泊頂き誠にありがとうございます。またのご利用お待ちしております。
by A verified traveler
close to shinkansen station
Posted 16 Nov 2023 on HotelsWe love the town for its peacefulness.
This hotel is only a 4 minute walk from the shinkansen station. You can see it when you disembark.
The free breakfast was a bonus and delicious.
My only gripe is check in as at 4 instead of 3 like other hotels.
The bed was a little too hard for my liking, but quite common in Japan.
Comment from Hotel Management
8 Jan 2024 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
Thank you for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.
by A verified traveler
great hotel
Posted 16 Nov 2023 on HotelsReally loved the hotel.
about a 4 minute walk from the shinkansen station.
The town overall is not as busy as Tokyo might be, but
that is what gives this town character . There are numerous lawsons and 7 elevens as well as a mini mall about a 10 minute walk away with a supermarket among the shops.
The room is clean and well maintained.
The only things I did not like was check in is at 4 pm (most hotels are at 3pm) and the bed was a little too hard for my liking, but this is common with most hotels in Japan. The free brekfast was great !!!!
Comment from Hotel Management
23 Nov 2023 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
この度はご宿泊頂きありがとうございます。お褒めの言葉大変嬉しく思います。ベッドなどの改善点、お客様の意見を参考にさせて頂きます。またのご利用お待ちしております。
by A verified traveler
Posted 8 Jun 2023
Great value for money - clean and relatively (for Japan) spacious rooms. Staff very friendly and helpful for English speakers. Parked across street in private lot for $5 for the night (close and easy). Would definitely stay here again.
Comment from Hotel Management
8 Jun 2023 by 東横イン新山口駅新幹線口, Hotel Management
Thank you for staying with us.I am glad that you were satisfied.There are many staff who are not good at English, but I will do my best to make you happy.We hope to see you again.
by A verified traveler
Posted 24 May 2023
Comment from Hotel Management
8 Jan 2024 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。またのご利用をスタッフ一同お待ちしております。
by A verified traveler
Posted 18 Jan 2023
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.
Comment from Hotel Management
8 Jan 2024 by 東横INN新山口駅新幹線口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .
