Ratings based on 257 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024 on Orbitz
Excellent with good breakfast
by A verified traveler
Posted 13 Feb 2024
A bit basic & rooms tiny if you are from overseas but good location next to station. Breakfast choices only really suited to japanese customers
Comment from Hotel Management
18 Feb 2024 by 東横INN山形駅西口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.
by A verified traveler
Great stay
Posted 2 Jan 2024 on HotelsAmazing as usual with toyoko inn. Small room but it has everything. Love the humidifier.
Comment from Hotel Management
6 Jan 2024 by 東横INN山形駅西口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.I am very pleased that you have liked us.I am happy if you can use the hotel again.
by A verified traveler
Posted 28 Dec 2023
Very quiet and calm city. Only 5mins walk from the Shinkansen station. Great value for money. Very clean and good size room. Good Japanese breakfast spread for this price. Staff is quite poor in English but they are very polite and patient. Great job!
Comment from Hotel Management
8 Feb 2024 by 東横INN山形駅西口 くちこみ担当, Hotel Management
Thank you very much for staying at our hotel the other day.We will continue to promote better service in the future.We sincerely look forward to your next visit.
by A verified traveler
Posted 18 Nov 2023
The bed is like rock hard, same as pillow as well. The room is very small. Water boiler is super old style. You have to purchase your own slipper if you want a new one. Everything is very old, and never will stay again.
Comment from Hotel Management
22 Nov 2023 by 東横INN山形駅西口 くちこみ担当, Hotel Management
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.
by A verified traveler
Posted 29 Oct 2023
Good area and nice staff
Comment from Hotel Management
13 Dec 2023 by 東横INN山形駅西口 くちこみ担当, Hotel Management
This time, thank you for staying at our hotel from some hotels.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.
by A verified traveler
Posted 6 Jun 2023
the hotel provide free drink to customers, very good location & clean
Comment from Hotel Management
13 Dec 2023 by 東横INN山形駅西口 くちこみ担当, Hotel Management
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.
by A verified traveler
Posted 2 Apr 2023 on Orbitz
Friendly and personable staff, well located hotel, with an affordable set of room options.
by A verified traveler
Posted 18 Jan 2020
Reasonable price , Good location , Nice complimentary breakfast but check in time is a bit late ( 4 pm)
by A verified traveler from Kuala Lumpur
Posted 6 Jan 2020
The hotel is nicely located 5 mins walk to the train station, Aeon is just across the hotel, near a tourist attraction. Hotel staffs are polite as expected with Japan services but the hotel is a bit run down but the room is clean and big. Lovely place!
