Ratings based on 418 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lethbridge
Posted 20 May 2024
Nicely renovated!!!
Comment from Hotel Management
21 May 2024 by Louis G, Hotel Management
Dear Tisha:We are so happy we exceeded your expectations with our renovated hotel, Modern, clean and comfortable.
by A verified traveler
Posted 20 May 2024
Stay was great. Front desk was very helpful.
Comment from Hotel Management
20 May 2024 by Louis G, Hotel Management
Dear Jeri:Thank you so much for your wonderful feedback, we will continue on the road of excellence, offering our guests the best customer service.Thanks
by A verified traveler
Posted 19 May 2024
The couch bed in our room had a bend to it amd was uncomfortable for 1 adult. Had to sleep opposited end of the bed due to the bend
Comment from Hotel Management
20 May 2024 by Louis G, Hotel Management
Dear Adrienne:Thank you for letting us know about the issue experienced during your stay, we looked into it and we assure you it has been taken care of.thank you for staying with us.
by A verified traveler
Posted 19 May 2024
Everything was clean and comfortable. We enjoyed our stay!
Comment from Hotel Management
20 May 2024 by Louis G, Hotel Management
Dear Cheryll:Thank you so much for sharing your experience about your stay with us, we appreciate it and we are glad your stay was a wonderful one.thanks again for your review.
by A verified traveler from tekoa
Posted 17 May 2024
Great room amazing staff and just all together good time
Comment from Hotel Management
20 May 2024 by Louis G, Hotel Management
Dear Jessica:Thank you so much for the feedback, we are so happy you had a great stay and enjoyed all of our amenities. we are delighted we exceeded your expectations.
by A verified traveler
Posted 15 May 2024
Beds were great, newly remodeled so all was well done. Staff was friendly, and the fitness room equipment was all brand new…loved it!
Comment from Hotel Management
15 May 2024 by Louis G, Hotel Management
Dear Sonia:Thank you so much for your kind review, we are so delighted that you enjoyed your stay and loved our renovated rooms.
by A verified traveler from Victoria
Posted 12 May 2024
Great property, renovated, clean and super friendly staff.
Comment from Hotel Management
12 May 2024 by LouisG, Hotel Management
dear Gurinder:thank you so much for your review and rating, we appreciate it!, Thanks
by A verified traveler
Posted 12 May 2024
the coffee maker in the room was broken and wouldn't close properly. I called the front desk in the morning. It was mother's day and this outting was a treat to myself. I was told that there was nothing they could do to help me. I asked if they could borrow one from an empty room and they told me no as the maintenance man usually does that and "it's his day off." I was told to come downstairs and get coffee. A hotel is supposed to specialize in customer service and this was the worst customer service I've experienced.
Comment from Hotel Management
16 May 2024 by Louis G, Hotel Management
Dear Lisa:Thank you so much for letting us know about your experience during your recent stay. I am very sorry that you got to go through those hassles due to the malfunction of the coffee maker and the poor service you received when you brought this to our attention and I assure you this is not the way we operate, I apologize for everything.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by Louis G, Hotel Management
Dear Scott:we are sorry that we did not meet your expectations. we apologize for any issues encountered during your stay.
by A verified traveler
Posted 11 May 2024
The staff was horrible. The room was nice minus the fault going off in the fire alarm room all night. It was nicely remodeled but the staff including the manager was horrible. I asked to speak with the manager and was told he could not be bothered with customer complaints.
Comment from Hotel Management
12 May 2024 by Louis G, Hotel Management
Dear Scott:I am sorry that you had issues during your stay at our establishment and for your review it looked like they were not addressed properly. We apologize for that. I am appalled you were told the manager was not available, I assure you we will retrain our front desk and take the proper measure so this doesn't happen again to other guests.
