Ratings based on 613 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2024
The main thing I have to recommend to improve is the food. It was never hot and didn't taste appetizing. Next time we come we'll bring our own food or go into town to eat.
by A verified traveler
Posted 18 Jun 2024
by A verified traveler
Posted 18 Jun 2024
We’ll return to this beautiful place!
by A verified traveler
Posted 17 Jun 2024
Not at all what was advertised. No activities were open. The pool was closed for a private event. The toilet was cracked and leaking.
Comment from Hotel Management
18 Jun 2024 by YMCA of the Rockies , Hotel Management
Hi Elizabeth, we're so sorry you were disappointed in your stay with us. We'll share this feedback and work to do better for future guests.
by A verified traveler
Posted 17 Jun 2024
Nice family and community oriented place
by A verified traveler
Posted 16 Jun 2024
You have to sign up to do anything then pay for each activity
If you don't sign up before arriving all activities are booked up.
Comment from Hotel Management
18 Jun 2024 by YMCA of the Rockies , Hotel Management
Hi James, thanks for sharing this feedback. Our summer months are the busiest time of year, so activities do book up and we encourage guests to book in advance of their stay. We're sorry if this caused you an inconvenience, and we'll work to improve our communication around this topic and activity reservation system for future guests.
by A verified traveler
Posted 16 Jun 2024
It is my fault for not reading the small print. There is no ac or elevators. It was very warm in with room with only a box fan to cool off. We were on the 3rd floor. That’s a long way to bring up luggage, at least for us old folks. The first room smelled so bad of pet urine. We drove back to the check in building and they gladly moved us to another room. Got to that room and our keys didn’t work. They had the security guy come help us, 30 minute wait because they forgot to call him to help. Long story but for what we paid, we probably would not be back. The people that work there, nicest people ever. So friendly. Sincere. The grounds are beautiful. So many activities. If you have young kids, take them. Just maybe not in the summer, and don’t expect new and updated.
Comment from Hotel Management
18 Jun 2024 by YMCA of the Rockies , Hotel Management
Hi Toni, Thank you for your honest feedback. We apologize for the inconvenience you experienced during your stay. It's important to us that all guests have a comfortable and enjoyable visit, and we regret that we fell short in certain areas.We're sorry to hear about the issues with the AC, elevator, and initial room condition. We strive to be transparent about our amenities, and we regret any oversight that might have affected your stay. We are actively working to address these concerns.We appreciate your kind words about our staff and the beautiful grounds. It's great to hear that you found our team friendly and sincere and enjoyed the activities we offer.We value your feedback and will use it to improve our services. Should you reconsider staying with us again, we'd love the opportunity to make it right. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 15 Jun 2024
Several ameneties (reason for staying there with 3 kids) pool, mini golf, games, microwave 'in lobby' (eve pop corn...alas, check in is at 4pm and yet mist activity options clised at 5 pm!@ NO posting onlune or at desk of hours available to utilize any facilities.
VERY disappointing as kids were eager to play!!
Comment from Hotel Management
18 Jun 2024 by YMCA of the Rockies , Hotel Management
Thank you for providing feedback regarding the activities and posted hours. We're sorry for the inconvenience it caused you traveling with kids. We are actively working to improve for future guests.
by A verified traveler
Posted 12 Jun 2024
It has so much to do. It is great for families. The rooms are clean, but sort of "campy". The view is amazing.
