Ratings based on 240 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
The second I went into my room I saw a worm on my pillow. WiFi didn’t work and there were ants in the bed frame
Comment from Hotel Management
26 May 2024 by Trina, Hotel Management
We encourage all guest to check the room immediately.If I had saw such activity in the room, I would not have brought in my luggage. Also, I would have informed the front desk immediately. I would not have touched or removed anything. Many times, you never see one ant, you see an ant trail. We take pride in providing a clean and comfortable environment. Again, all guest who visits our property are informed to check the room upon entering; all of our guest can attest to it.
by A verified traveler
Posted 15 May 2024
The grounds keeper was very responsible and fixed the heater very quickly.
Comment from Hotel Management
20 May 2024 by Trina, Hotel Management
Good day Ali,We appreciate your feedback.We are glad you allowed us the opportunity to address your concern so that your stay would be comfortable.Thanks again.
by A verified traveler
Posted 6 May 2024
Avg old hotel. Shower is broken and 1 would encounter old woody smell on entrance. Heater too is way old fashioned.
Comment from Hotel Management
20 May 2024 by Trina, Hotel Management
Good day Ashish,We appreciate your feedback; however, it would have been more appreciated if you inform us of your issue with the shower and the smell of the room while onsite. We provide a contact phone number upon arrival so that guest can inform us of their concern.Thanks again for your feedback.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
20 May 2024 by Trina, Hotel Management
Good day Juan,We appreciate your feedback.We hope to see you again soon.Thanks again for staying with us.
by A verified traveler from RENO
Posted 7 Apr 2024
No shades on windows in room I was given. No hot water.
Comment from Hotel Management
8 Apr 2024 by Trina, Hotel Management
Good day Bruce,None of the rooms have shades, only blinds.We were unaware that the water was not hot; we encourage everyone to check the room immediately and share your issues and concerns so that it will be addressed prior to you leaving our establishment. We are available 24 hours to all of our guest; If anyone has an issue with your room at any time, we encourage you to call the number provided to you at check-in. If you do not inform us of the issue, we cannot address it.
by A verified traveler
Posted 25 Mar 2024
You get what you pay for! Yes, the beds weren't the cleanest with a couple of hairs that we found in the sheets, but everything else was fine and clean. The manager was wonderful and so kind. The check in process was so easy. The heater worked well in heating our entire room too. Had a good experience!
Comment from Hotel Management
8 Apr 2024 by Trina, Hotel Management
Thank you Seran.We are always looking for feedback and suggestions.We hope to see you again soon.
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Trina, Hotel Management
Thank you Mario.We hope to see you again soon.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
24 Apr 2024 by Trina, Hotel Management
Thank you llia.We hope to see you again soon.
by A verified traveler
Posted 23 Mar 2024
Check in was very pleasant and room is very clean.
Comment from Hotel Management
8 Apr 2024 by Trina, Hotel Management
Thank you Nicki.We are always looking for feedback and suggestions.We hope to see you again soon.
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Trina, Hotel Management
Thanks Tien Hsing.We hope to see you again soon.
