Ratings based on 9 Verified Reviews
3.4 Room cleanliness
3.1 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Service sector at it worst
Posted 8 Sep 2023 on HotelsThe hotel switch off the aircon compressor thru the day. Hotel lobby was hot, and mind you, it is summer and 30 degrees in September 2023. I made a feedback about my room being very hot and the aircon was not working due to their switching off the compressor.
nothing was done. 2nd day, made the same feedback as i woke up at 10pm, and 4am twice each night and called to feedback. Next morning, i met the hotel manager, and this was the worst answer i could get from a hotel manager. He told me it was impossible for him to waste electricy and switch on the air con compressor as the hotel have only 20++ rooms occupied.
They are not willing to switch it on due to fact that it was under utilised. Horrible arrangment. i rest my case
by A verified traveler from Ningbo, China
Absolutely horrible services at this hotel.
Posted 24 Aug 2018 on Orbitz
Pros: Nothing
Cons: Staff could be a little more helpful. Food options need to be edible. Air conditioning needs to work and internet needs to work.
Check in procedure very painful and took a long time. Staff was not helpful or friendly at all. Restaurant option was one of the worse with very limited food options. We asked to see the menu and at first thy said we couldn’t order from the menu but had to eat from the buffet. The food in the buffet was not edible. She reluctantly brought the menu and then after we tried to order, she told us that nothing on the menu was available. A/C in the room didn’t work and I had no internet or wireless connection. When I inquired about internet at the front desk the lady told me I had to use the computer terminal at the front desk if I wanted internet connection. I’ve traveled through China for 15 years fro work and have never had this poor of service at an American brand hotel. Never again........
by A verified traveler
Big and clean room and decent breakfast
Posted 18 Oct 2016 on HotelsThe Aircon was controlled centrally and the room was warm. The front desk said the could not change the setting but offered to change room or supply a fan. I chose the latter since changing room wouldn't help either. The fan helped a bit but not much.
by A verified traveler
Posted 31 Jul 2016 on Hotels
Recommended
for Everyoneby A verified traveler from San Diego
Convinenent! close to the train station and lake
Posted 23 Jun 2016
Pros: convinence
Cons: if the window is cleaned, it would be better
Location: Lake, wanda plaza very close
Very convenient. hotel staff is ok. price is fine.
by A verified traveler
Posted 2 Nov 2018 on Hotels
호텔 직원의 교육이 매우 부족함. 다시는 방문하지 않을것임. 최악의 호텔!
by A verified traveler from 京都
Posted 3 Sep 2018
by A verified traveler
玻璃太脏了
Posted 17 Oct 2016 on Hotels玻璃实在太脏了都不透亮了
by A verified traveler
Posted 4 Feb 2016 on Hotels
•客房/酒店整潔度和環境都不錯
•服務質素也不錯
•酒店位置近高鉄站
