Ratings based on 1,038 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Service was good
Comment from Hotel Management
22 May 2024 by La Gerencia, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia
by A verified traveler
Posted 21 May 2024
We have stayed at this property the past 12 yrs straight. Wouldn't return if we weren't happy with it. We love all the options and the fact that it's not in the middle of town. This year the food wasn't as good as it has been in previous years, but still doable.
Comment from Hotel Management
22 May 2024 by La Gerencia, Hotel Management
Dear Mr Wayne,Thank you for sharing your experience with us.We regret to hear that the food did not meet the exceptional standards we strive for this year; your dining experience is a top priority, and we continuously work to ensure our culinary offerings are both delightful and varied.It is heartening to know that our serene location away from the hustle of town continues to be a highlight for you. We are equally pleased that the condition and cleanliness of your room, along with our service and amenities, contributed positively to your stay.We are looking forward to welcoming you again. All the best!La Gerencia
by A verified traveler
Posted 20 May 2024
The resort was great especially the pool area which had great water slides, swimming and beach activities for us and the kids. The buffet food was excellent even though we aren’t usually buffet people. I would definitely stay here again.
Comment from Hotel Management
21 May 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you very much for this kind review.It brings us great joy to know that the pool area, complete with its exciting water slides and beach activities, provided endless fun for you and your little ones. The positive remarks regarding our buffet offerings are equally appreciated, as we strive to deliver a diverse and delectable dining experience to all our guests.Your eagerness to return to Barceló Maya Caribe is the best compliment we could hope for. Our team is dedicated to creating memorable stays, and it seems we have succeeded with yours.We look forward to a return visit from you in the future.Best wishes,La Gerencia
by A verified traveler
Posted 20 May 2024
This place was amazing, I can’t wait to go back!!! 2025
Comment from Hotel Management
21 May 2024 by La Gerencia, Hotel Management
Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,La Gerencia
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 15 May 2024
I liked there was a mall in the hotel and arcade and food I just didn’t like it closed at 11
Comment from Hotel Management
16 May 2024 by La Gerencia, Hotel Management
We regret to hear that our mall's closing time did not meet your expectations. We strive to balance guest enjoyment with sensible operating hours, and we'll consider your feedback for future adjustments.It is heartening to know that you appreciated the mall, the arcade, and the diverse dining options at Barceló Maya Caribe - All Inclusive. We are also thrilled that you found the room cleanliness, hotel condition, service, and amenities to be of a high standard.We are looking forward to welcoming you again. All the best!La Gerencia
by A verified traveler from Aurora
Posted 15 May 2024
All is good
Comment from Hotel Management
15 May 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you very much for this kind review.Your appreciation for the immaculate condition of our rooms is truly valued as we strive to provide a comfortable and spotless environment for our guests. It's delightful to know that our hotel's condition met your expectations and that our service exceeded them, ensuring a memorable experience. We're equally glad that you found the amenities in your room to be top-notch, enhancing the pleasure of your stay.We take pride in our resort's beautiful beaches and the friendliness of our staff, which, along with our extensive services, contribute to the unique charm of Barceló Maya Caribe - All Inclusive. It is our pleasure to create a welcoming and enjoyable atmosphere for all our guests.We look forward to a return visit from you in the future.Best wishes,La Gerencia
by A verified traveler
Posted 14 May 2024
