Ratings based on 1,033 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
My wife and I have been to this resort 6 times over other last 15 years (every time we go to Mexico) We’ve always had a nice stay, and good food, clean beach and pools. This resort has many different areas/buffets to eat at. Never before has there been the issue with excessive amounts of dried out, cold food on the buffets. Both of us ended up getting sick most likely due to the improper food temps. I was extremely disappointed that we experienced this daily over our 7 night stay and at multiple eating locations. Will probably look for a new resort the next time we go back.
by A verified traveler
Posted 13 May 2024
Every thing is O.K.
by A verified traveler from San Rafael
Posted 12 May 2024
We loved this hotel! Pools were amazing. Plenty of chairs both in the sun and shade. Beach beautiful with lots of trees providing shade. Beach sandy with no rocks. Food was average. Premium liquor for drinks. We will be back!!!!
by A verified traveler
Posted 11 May 2024
I absolutely loved everything about this place. That's why my wife and I keep coming back.
Comment from Hotel Management
11 May 2024 by La Gerencia, Hotel Management
Dear Sir,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia
by A verified traveler
Posted 10 May 2024
Super clean
Comment from Hotel Management
10 May 2024 by La Gerencia, Hotel Management
Dear Mr James,Thank you very much for this kind review.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to a return visit from you in the future.Best wishes,La Gerencia
by A verified traveler
Posted 9 May 2024
Beautiful resort easy access to a well maintained beach
Comment from Hotel Management
10 May 2024 by La Gerencia, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to know that the condition of our resort exceeded your expectations and that you enjoyed the easy access to our well-maintained beach. Our housekeeping team will be pleased to hear that their dedication to cleanliness shines through, ensuring an immaculate environment for our guests. The positive feedback on our room amenities and the service provided by our team is much appreciated and serves as encouragement to continue delivering exceptional experiences.The entire team at Barceló Maya Caribe - All Inclusive is passionate about creating memorable stays, and it is heartwarming to hear that we have succeeded in making your visit special. Thank you for choosing us for your getaway, and we look forward to the opportunity to serve you again.It would be our pleasure to have you return on another occasion. Very best wishes,La Gerencia
by A verified traveler
Posted 9 May 2024
Just beautiful all around
Comment from Hotel Management
10 May 2024 by La Gerencia, Hotel Management
Dear Guest,We are delighted we were able to meet your expectations and that you appreciated our central location.We look forward to a return visit from you in the future.Best wishes,
by A verified traveler from smyrna
Posted 8 May 2024
Check in was just okay, but we could not get in to our room until after thier posted time. They told us we were premium guests because of we booked with Expedia, but we were not informed by Expedia that we would be checked in as a premium guests. So we had No long pants nor dress shoes and could not enjoy the restaurants. Very disappointed. Later we got a wake up call in the middle of the night, which we didn't request and then we were locked out of our room that same afternoon. Housekeeping let us in, but when we called Barcelo premium guest serices, they said that they had a mix up with our departure date, but did not apologize, and made us walk to the front of the property to get new keycards. Hardy premium! Room attendants continued to forget items in the room like coffee, and the waiters in the beach restaurants were not good. We often waited for them to come to us and when we made simple requests, like wine, we never got it and they never came back. They need to seriously work on customer service in the area. So, I would like to know what Expedia means by "premium" and why we were not informed.
Comment from Hotel Management
10 May 2024 by La Gerencia, Hotel Management
Dear Mr Barrette Kelley,Thank you for sharing your experience with us.We regret to hear that your check-in process did not meet the swift standards we aim for, and that the delay in accessing your room caused inconvenience. Furthermore, it is concerning to learn that the communication regarding your premium guest status was not clearly conveyed by your booking provider, resulting in a less than satisfactory dining experience due to dress code misunderstandings. We sincerely apologize for the disruption caused by the unintended wake-up call and the subsequent confusion regarding your room access. It is apparent that these incidents detracted from the premium experience we strive to provide, and for that, we express our genuine regret.We are disheartened to hear that the service from our beach restaurant staff did not live up to our usually high standards of hospitality. Your feedback highlights areas where we must focus on improvement. That said, we are pleased to know that the cleanliness of your room and the overall condition of our hotel were up to the mark, as we pride ourselves on maintaining a pristine and welcoming environment for our valued guests.We are looking forward to welcoming you again. All the best!
by A verified traveler
Posted 8 May 2024
Absolutely awesome resort
Comment from Hotel Management
10 May 2024 by La Gerencia, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.
by A verified traveler
Posted 7 May 2024
The rooms were not clean, most staff was not friendly
Comment from Hotel Management
9 May 2024 by La Gerencia, Hotel Management
Dear Madam,Thank you for taking the time to share your review.We are truly disheartened to hear your expectations were not met regarding the cleanliness of your room and the friendliness of our staff. These aspects are usually highlighted as positives by our guests, so your comments are particularly concerning to us. We take immense pride in our resort's condition and strive to provide well-appointed amenities for our guests' comfort and enjoyment.While we wish every guest's stay to be flawless, we regret that we did not achieve this for you. It is our hope that you were able to still enjoy the beautiful beaches and various services our resort offers. We would be honored to have another opportunity to showcase the high standards we are known for.We hope we can provide you with an improved stay in the future. Kind regards,La Gerencia
